Andres Fernandez

Experience

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  Banco Popular Dominicano

  May 2004 - Sept 2009

  Branch Operations area Supervisor

  *Operations team leader and Personal Business Center Manager (CNP). *Keep the team updated about end-to-end processes, policies, procedures industry regulations to offer the best customer experience. *Handle daily branch administrative duties and support frontline staff to maintain professional space and environment in the branch. *Help build an informative and fair work environment by sharing skills and knowledge, promoting open dialogue and motivating team. *Coach the team to ensure customer issues are handle in a timely way, appropriately and consistent with customer problem solution guidelines Show less

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  Siemens

  Jul 2010 - Mar 2011

  Financial and Management area, Division Drive Technologies (IDT) Intern

  • Management, processing and logistics of orders from customers and suppliers in Spain and Germany.• Handling supply management and compliance deadlines.• Troubleshooting in logistical supplies and stockpiles of materials.• Maintaining contacts / relationships with suppliers, sales centers and headquarters.

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  Samsung Electronics

  Apr 2011 - Feb 2012

  Suppy Chain Management and Order Desk Staff

  *Daily processing of Order process (Marketing Order/ Employee Order/Internal-use Order/ inter-subsidiary Order).* Credit limit control and sales Order release.*Problem solving regarding shipping errors or customer returns.*Stock assignment using a highly developed SCM ( Supply Chain Management) System.*Extensive use of Samsung global SAP R3 System as well as Samsung's internal web portal.*Excel use including pivot tables, V-lookup, and other data Management functions.

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  Asociación Popular de Ahorros y Préstamos

  Mar 2012 - Nov 2012

  Business Assistant Manager (Branch Assistant Manager)

  *Responsible for negotiate financial products in accordance with customer needs. *Build and lead a diverse team by using employee talent optimally and ensuring their performance management activities are undertaken and completed. *Keep the team updated about end-to-end processes, policies, procedures industry regulations to offer the best customer experience. *Sign Loan agreements, Financial Certificates and saving accounts according to established policies. *Mentor the team on resolving customer complaints and offering personalized advice while enabling the senior service team to act as a point of escalation in ensuring every interaction is legendary. *Handle daily branch administrative duties and support frontline staff to maintain professional space and environment in the branch. · Help build an informative and fair work environment by sharing skills and knowledge, promoting open dialogue and motivating team. *Coach the team to ensure customer issues are handle in a timely way, appropriately and consistent with customer problem solution guidelines. *Responsible for negotiating of financial instruments in accordance with customer needs (Mortgages, Personal Loans, Credit Cards, Accounts). Show less

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  Banco Dominicano del Progreso

  Nov 2012 - Mar 2016

  Commercial Banking Associate (Commercial Support)

  *Manage documents: legal, financial, warranties, contracts, appraisals and policies. *In the absence of the Relationship Manager, visit existing customers with support areas of the bank (Products, Operations, Treasury, Credit Analysis, Marketing). *Assist in negotiations of fees, disbursements renewals asset and liability products. *Assist to increasing the commercial banking portfolio of clients and managing new customer relationships. *Responsible for supporting 3-4 (Sr) Client Relationships Managers, Directors or 2nd Vice Presidents in the Commercial Banking Group. *Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, system and knowledge. *Supporting the collection of information from clients to assess the client’s risk profile in order to ensure the Bank meets its regulatory requirements related to KYC, AML, etc. *Contact clients for financial reporting and spread Financial Statements, Projections and Borrowing bases, review results, escalate any signs of deterioration and update appropriate systems. *Assist with completion of conditions precedent, diligence and any other requirements necessary to obtain approvals.*Ensure client files are complete and appropriately documented in all systems. *General support as necessary in the annual review process and others credit related situations needed to maintain portfolio quality. *Coordinating efforts with the client and various internal partners to ensure loan funding and business account openings are fulfilled as per customer expectations. *Look for opportunities to make suggestions to continually improve processes and client satisfaction metrics. *Understand how the Bank’s risk appetite and risk culture should be considered in all activities and decisions. Show less

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  Banco BHD León

  Mar 2016 - May 2019

  Manager, Cash Management Consultant - Commercial and Corporate Banking

   Meet or exceed annual sales, revenue, volume, and new customerobjectives. Build new customer relationships and deepen relationships with an existingCommercial/Corporate banking portfolio of clients. Develop new business consistent with short and long-rangeobjectives/targets and refer business to other Business partners. Lead account planning and relationship review activities to prioritizerepricing and cross-sell opportunities to increase the share of wallet of thebank. Provide subject matter expertise to ensure that clients’ day-to-daybanking needs are being met at the highest level and that cashmanagement solutions are designed, installed and delivering against thisstandard. Play a key role in the development and design of new products andprocesses or improve existing ones to meet customer needs. Present pricing exceptions for moderate to complex clients. Championexception-pricing requests for Deposit and Cash Management services. Actively contribute to the successful growth and profitability of theportfolio of client relationships by monitoring and managing the CashManagement aspects and leveraging the appropriate Cash Managementproduct and service solutions to drive and sustain long term, mutuallybeneficial relationships. Understand the market and the industries within the portfolio to ensurevalue added service in provided to client while mitigating risk to the Bank. Collaborate with the Commercial Banking Team Leaders in planning for,achieving and sustaining strong alignment of goals, priorities, expectationsand activities. Negotiate or work with Relationship Managers in identifying andnegotiating deposit and current account activity pricing opportunities. Show less

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  RBC

  May 2020 - Jul 2021

  Commercial Associate Account Manager, Commercial Financial Services

  Deliver an Exceptional Client Experience:• Lead with a growth mindset, focusing on what’s possible to maximize client acquisition, growth and deliver an exceptional client experience.• As the onboarding champion of the relationship team, deliver a best-in-class end-to-end onboarding experience for new and existing clients.• Work in collaboration with the Commercial Account Manager to proactively contact clients to understand their needs, changing circumstance and ongoing satisfaction with all of RBC. Acquire & Deepen Client Relationships:• Prioritize and conduct robust Business Service Reviews to uncover clients’ operating needs and opportunities to grow Other Income and introduce partners. Ensure pricing is appropriate for clients and work with Treasury Solutions Specialist (TSS) to ensure Cash Management contract renewal is diarized.• With a focus on deposit and non-lending solutions, support Commercial Account Managers in growing client relationships through client discovery to understand the clients’ business and uncover needs• Assist Commercial Account Managers in their efforts to acquire new clients and deepen existing relationships. Collaborate in preparing for client meetings, proactively identifying opportunities and delivering solutions to clients.Execution Excellence: • Embed practice management routines to focus on activities that drive results and support the growth and deepening of client relationships.•Use available tools (i.e. Sales Campaigns) to identify and action client opportunities.Manage Risk & Operational Effectiveness: • Engage in deep discovery to understand client needs and provide advice on appropriate solutions.• Price strategically to maintain a balance of growing other income results, client profitability, and relationship building. Collect fees and document exceptions as prescribed.• Demonstrate good judgment when making decisions, balancing shareholder interests and client experience. Show less

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  JPMorganChase

  Jul 2021 - now

  • Vice President, Treasury Management Officer

    Mar 2025 - now

  • Vice President, Payments Sales Manager | Global Corporate Banking

    Jan 2024 - Mar 2025

  • Treasury Sr. Sales Associate, Corporate Client Banking

    Jul 2021 - Jan 2024