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Anjana Acharjee

Anjana Acharjee

Branch Service Official

Followers of Anjana Acharjee1000 followers
location of Anjana AcharjeeDelhi, India

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  • Timeline

  • Skills

    Escalations management
    Six sigma black belt

  • About me

    With over 17 years of experience, I currently serve as Head of Customer Experience at Hero Housing Finance. My work focuses on escalations management, customer experience, and driving retention strategies to enhance client satisfaction and loyalty. Leveraging my Six Sigma Black Belt certification, I support process improvements and operational efficiency while addressing complex customer challenges. My mission is to create seamless customer service frameworks that foster long-term relationships and business growth.

  • Education

    • Delhi University

      -
      Bachelor of Arts - BA

      Art/Art Studies

    • Institute of Management Technology, Ghaziabad

      -
      Master of Business Administration - MBA

      Finance

  • Experience

    • Citi India

      Aug 2009 - Aug 2012
      Branch Service Official

    • IndusInd Bank

      Aug 2012 - Apr 2013
      Deputy Service Manager

    • YES BANK

      Apr 2013 - Jun 2016
      Branch Service Partner - Retail Banking

    • IDFC FIRST Bank

      Jun 2016 - Oct 2018
      Service Delivery Manager - Business Banking

    • Religare Broking Ltd

      Nov 2018 - Jan 2023
      Head - Customer Care

    • Citi

      Jan 2023 - Nov 2024
      Grievance Officer - Citicorp

    • Hero Housing Finance

      Dec 2024 - now
      Customer Experience Head

  • Licenses & Certifications

    • Anti-Money Laundering and Know Your Customer

      Indian Institute of Banking and Finance

    • Customer Service & Banking Codes and Standards

      Indian Institute of Banking and Finance

    • Six Sigma Black Belt (CSSBB)

      Udemy

    • NISM SERIES VII (Operations and Risk Management)

      National Institute of Securities Markets (NISM)

    • Six Sigma Green Belt (CSSGB)

      Udemy

  • Honors & Awards

    • Awarded to Anjana Acharjee
      Service Excellence Award - Nov'2017 - Associated with IDFC FIRST Bank
    • Awarded to Anjana Acharjee
      Service Quality Award (Q3) - 2011 - Associated with Citi India
    • Awarded to Anjana Acharjee
      Service Excellence Award - Nov'2017 -
    • Awarded to Anjana Acharjee
      Service Quality Award (Q3) - 2011 -
    • Awarded to Anjana Acharjee
      Service Quality Award - Feb'2013 -
    • Awarded to Anjana Acharjee
      Topper's Challenge Award (Q4)- Apr'2015 -