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Tiffany Foster

Tiffany Foster

Senior Release Manager

Followers of Tiffany Foster456 followers
location of Tiffany FosterTelford, England, United Kingdom

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  • Timeline

  • About me

    Principal Service Manager

  • Education

    • Abraham Darby

      -

    • Telford College of Arts and Technology

      2012 - 2013
      Level 3 diploma in ict professional competence Information Technology

    • New College Telford

      2009 - 2011
      Business/Managerial Economics

  • Experience

    • Capgemini

      Sept 2012 - May 2016
      Senior Release Manager

    • Reassure

      May 2016 - May 2017
      Technology Business Manager

    • BBC

      May 2017 - now

      Principal Service Manager: Leading a dedicated team of Service Managers to implement ITIL strategies, processes, and ITSM tools across the BBC. This role involves overseeing the development and execution of service management frameworks, ensuring alignment with organizational goals, and driving continuous improvement initiatives. Collaborating with various departments to enhance ITSM tooling, optimize resource utilization, and ensure high-quality IT service management practices. • Implemented a SIAM model across Transition to ensure multiple support functions and vendors were included in new services at BBC.• Led the successful transition of enterprise and broadcast Technologies, optimizing service delivery and efficiency.

      • Principal Service Manager

        Dec 2020 - now

      • Senior Service Transition Manager

        Jan 2018 - Dec 2020

      • Service Manager

        May 2017 - Jan 2018

  • Licenses & Certifications

    • ITIL Foundation, Global Knowledge

      Global Knowledge Training

    • Level 2 key Skills in information and communication Technology

      Sept 2012

    • Level 2 key skils in Application of Number

      Sept 2012

    • Level 2 Person EDI funcational skills qualification in English reading

      Sept 2012

    • Level 2 Person EDI funcational skills qualification in English writing

      Sept 2012

    • Level 3 Diploma in ICT professional Competence

      Sept 2012

    • OCR Level 2 business

      Sept 2008

    • Leadership level 3

      BPP
      Aug 2022

    • ITIL Lifecycle Certification in Service Transition

      PeopleCert
      Sept 2018