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Raghavendra GC

Raghavendra GC

System Administrator

Followers of Raghavendra GC449 followers
location of Raghavendra GCBangalore Urban, Karnataka, India

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  • Timeline

  • About me

    Principal engineer

  • Education

    • Kuvempu university

      2008 - 2010
      Bachelor of Science (BSc) Information Technology

  • Experience

    • Datascribe Infotech Pvt Ltd

      Sept 2006 - Sept 2010
      System Administrator

      Worked as a system & network engineer for this medical transcription company, supporting the FILE server, managing the system and application support, backup, file uploading, helping doctors for setting up the application and hardware.Also working on servers migration for linux and windows.

    • Mindriver Information Technologies private limited

      Sept 2010 - Apr 2012
      Technical Support Engineer

      I worked for McAfee as contractor from Mind river with role: Technical support engineer

    • McAfee

      Apr 2012 - now

      Presently working as SME (Subject Matter Expert) at McAfee from 2018 NOV, for products like ePO, Mvision, TIE, DXL, MOVE, MA and more products. I'm level 2 engineer for mcafee EPO, MSAE, MA and more, also membet of threat escalation.Tier 1 Engineers failed to solve problems, we will take over and guide them in right pathAlso providing training and lOl sessions for epo and other products.As being level 2 engineer, we will take sales escalations, sev1 ans sev2 escalations, management escalations and so onOur motto is to make customer happy and resolve their issues for mcafee products either any critical situations

      • SME at McAfee

        Nov 2018 - now

      • Tier II engineer

        Jan 2015 - Nov 2018

      • Technical Support Engineer

        Apr 2012 - Dec 2014

    • Trellix

      Nov 2021 - now

      • Principal Engineer

        Jan 2023 - now

      • SME @ Trellix

        Nov 2021 - now

  • Licenses & Certifications

    • Oracle Cloud Infrastructure Generative AI Professional Cert Prep

      Oracle
      Jan 2025

    • Product Specialist - ePO

      McAfee

    • Cisco certified network associate

      Cisco Networking Academy
      Dec 2010

  • Honors & Awards

    • Awarded to Raghavendra GC
      Elevate Others Associated with Trellix Dec 2024 I’ve been recognized with the ‘Elevate Others’ Award for Q3, a prestigious regional accolade that holds a special place in my heart.This 24th award in my 12-year journey is truly special, as it celebrates my passion for knowledge sharing and empowering others through my expertise in product knowledge.
    • Awarded to Raghavendra GC
      Living the McAfee Values for Q1-2022 - Jun 2022 Happy to be part of this prestigious award
    • Awarded to Raghavendra GC
      knowledge Crusader award for Q1-2022 Trellix security Jun 2022 I'm glad to start 2022 with this award
    • Awarded to Raghavendra GC
      knowledge Crusader Award Q2 2021 McAfee Enterprise Jun 2021
    • Awarded to Raghavendra GC
      Knowledge Crusader Award Q4 2020 McAfee Dec 2020
    • Awarded to Raghavendra GC
      Knowledge Crusader Award Q3 2020 McAfee Sep 2020
    • Awarded to Raghavendra GC
      Outstanding Contributor of Customer Success 2019 McAfee Jul 2019 6/7/2019
    • Awarded to Raghavendra GC
      SME of the Quarter Q4 2018 McAfee Nov 2018
    • Awarded to Raghavendra GC
      SME of the Quarter Q2 2018 McAfee Jun 2018
    • Awarded to Raghavendra GC
      Most Impressive Customer Feedback of the Quarter Q1 2016 McAfee Mar 2016 Q1 2016
    • Awarded to Raghavendra GC
      K2A award (Knowledge 2 assist) Q1 2016 Intel security Jan 2016 Q1 2016 award
    • Awarded to Raghavendra GC
      K2A award (Knowledge 2 assist) Q3 2015 Intel Security Jul 2015 Q3 2015 WW DSS award
    • Awarded to Raghavendra GC
      Most Impressive Customer Feedback of the Quarter Q3 2015 Intel Security Jul 2015 Q3 2015 most impressive award
    • Awarded to Raghavendra GC
      K2A award (Knowledge 2 assist) Q2 2015 McAfee Jun 2015
    • Awarded to Raghavendra GC
      Customer champion award (Q4 2014) McAfee Nov 2014
    • Awarded to Raghavendra GC
      Customer Champion Award (Q2 2014) McAfee ( An Intel Company) Aug 2014 This award introduced on Q2 2014, & happy to become first person to honoured this award
    • Awarded to Raghavendra GC
      High Impact Contributor Award ( 2014) McAfee ( An Intel Company) Aug 2014 This award introduced on August 2014, & happy to be first person for getting this award.
    • Awarded to Raghavendra GC
      Manager Choice Award ( Q1 2014) McAfee ( An Intel Company) Mar 2014 Manager choice is given once in every quarter.....
    • Awarded to Raghavendra GC
      Excellence in Operation KPI award (Q1-2012) McAfee Mar 2012 This for excellence KPI scores
    • Awarded to Raghavendra GC
      Customer Advocate Award ( McAfee Awards 2012) - Jan 2012 It's an prestigious MIC award @ McAfee