Heather Doerr

Experience

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  Alaska USA

  Oct 2005 - Dec 2007

  Benefits Account Manager

  Performed data entry and analysis of multiple clients’ health plan claims costs Assisted Account Executives with client, Third Party Administrator and insurance vendor correspondence, comparison of current policies with renewal quotes, preparation for client meetings, formatting and design of proposal packets for potential clients.Created intricate data worksheets, charts, pivot tables and graphs utilizing Microsoft Excel that improved the analysis of claims data for monthly and quarterly reports for clients’ health plan review presentations Administered billing for client consulting fees and maintained account recordsReconciled accounts receivables; increased department revenue through the development of the delinquent accounts recovery process improvementScheduled client and vendor meetings; arranged and setup Smart-board, projector and other needed equipment for meetings. Implemented and managed contracts between Alaska USA Insurance Brokers and insurance carriers Streamlined office procedures for filling system, daily tasks, new accounts and renewals for existing client’s policiesOrganized and managed the annual health fair hosted by our union clients throughout 5 cities in AlaskaAcquired Life and Health Insurance license Show less

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  Baptist Health Care

  Sept 2008 - May 2011

  Benefits Administrator Assistant

  Provided a comprehensive program of services to approximately 1K employees, including employment/classification, health benefits, worker’s compensation, COBRA, FMLA, long-term disability, staff development and personnel services. Guided Associates during annual enrollment with explanation of plan options and enrollment documents; provided strong customer service to employeesFine-tuned Standard Operating Procedure (SOP) for all new hire, change of status, and termination communication that ensured all regulatory and compliance issues were addressed and correct paperwork was processedImplemented COBRA administration to a TPA (Ceridian) that saved the company over 40 man-hours a month and alleviated the legal liabilityProcessed monthly insurance payments (claims and premiums) to insurance carriers; Developed ad hoc reports and pivot tables that improved data accuracy and resolved enrollment discrepancies Show less

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  AmeriHealth Caritas

  Jan 2013 - Aug 2014

  Developed client-specific and ad-hoc reports to identify trends, costs, and data discrepancies; Eliminated manual election processes and improved cycle time and functionality through collaboration with developers to restructure the benefits enrollment process; Developed and executed quality assurance, system integration and User Acceptance Testing (UAT) plans for enterprise implementation for up to 6300 users; Reduced premium and enrollment discrepancies by 80% through the implementation of new system audit procedures: Improved system data records, simplified enrollment processes, and guided the benefits department’s compliance with state/federal regulations. Show less

  • Benefits Business Analyst

    Jul 2013 - Aug 2014

  • Benefits Administrator

    Jan 2013 - Jul 2013
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  United States Air Force: HQUSAFE- AFAFRICA

  Jan 2015 - Aug 2018

  U.S. Air Force Key Spouse

  Pioneered Commander's program for 230 squadron members; Established and implemented processes to track communications with deployed service member spouses; Conducted proactive outreach, rapport development, and multifaceted communication efforts to facilitate meaningful two-way communication between leadership and community members; Facilitated educational workshops, one-on-one counseling, and relationship development with social supports; Planned and executed fundraising activities, including solicitation of community groups and businesses for donations;Served as a primary point of contact for emergency and crisis information for the organization and community members Show less

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  Conduent HR Services

  Aug 2018 - Feb 2021

  Provided technical analysis for Health and welfare plan enrollment; Consistently performed tasks under stringent deadlines; Identified discrepancies in SQL logic, which resulted in resolving erroneous reimbursements to participants; Developed transitional improvement procedures to automate manual processes. Conducted quality assurance validations for communications, reporting, requirements, and system configurations; Partnered with developers and team analysts to ensure Annual Enrollment requirements, Client Acceptance Testing, system-generated documents, project plans, and deadlines were met; Collaborated with teams to troubleshoot and resolve data issues with enrollment and benefit costs

  • Technical Support Analyst

    Feb 2020 - Feb 2021

  • Client Service Professional

    Aug 2018 - Feb 2020
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  Rowan University

  Feb 2021 - now

  Public Health Student

  Dedicated to educating and empowering communities to improve health outcome

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  Rutgers Cooperative Extension SNAP-Ed

  May 2023 - Aug 2023

  Nutrition Educator

  Conducted nutrition education workshops, food demonstrations, and promotion of the Just Say Yes to Fruits and Vegetables, Eat Smart, Be Active, Cooking Matters for Kids, Food Smarts for Adults and Kids, and the Eat Smart Live Strong curriculum throughout Burlington County communities. Created lesson plans, organized course materials, prepared recipes, and led physical activitiesI provided an enthusiastic and engaging environment that encouraged adapting evidence-based nutrition practices to adults, seniors, people with disabilities, and children (ages 4-15).Collection and reporting of demographic and pre-and post-survey. Show less

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  New Jersey YMCA State Alliance

  Jan 2024 - now

  Community and Equity Initiatives Intern