Atul Chauhan

Experience

• 

  Air Sahara

  Jan 1997 - Jan 1999

  Marketing Officer
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  Genpact

  Sept 1999 - Feb 2002

  Process Developer

  • Managed a team of 5 Call Quality Coaches. • Responsible for managing & maintaining quality of the process by monitoring and providing feedback to associates.• Entrusted with training and ramp up for the new process – Sales Finance a sub division for the customer services PLCC process. • Consistently exceeded expectations from first month on all internal metrics.• Maintained CTQ portfolios of the entire process and team in Application Services.• Successfully mentored all new agents joining the team to meet the CTQ’s Show less

• 

  American Express

  Feb 2002 - Apr 2012

  Service Delivery Leader

  Manage inbound customer service for TSC US American Express online service. With all 100% business migrated to India in Q2 2010, manage over 200 FTE.

• 

  Accolade Developers Pvt Ltd

  Apr 2012 - Jul 2013

  Manager - International Marketing

  Responsible for overall business development across NCR through our channel partners.Manage international marketing and clients for the business in Middle East and United Kingdom.Enroll new builders as partners for business expansion.

• 

  American Express Global Business Travel

  Jul 2013 - now

  Key ResponsibilitiesProfit and Loss Account: Keep the account profitable for Global Business Travel with a target of improvement of 20% from last year. Value Proposition: Designing solution for the client to optimise the travel management programme. Customise products for clients for each market depending upon the volume and dynamics of the client. Offer customization for products- GetThere, Concur, Serco to fit clients' travel policies. Data security through safe channels via online profiles, iSOS feeds and ensure maximum data flow from the clients' data feed to eliminate human error. Offered and implemented Pre Trip Auditor to ensure adherence into clients' travel policy. Relationship: Relationship building is the top most priority and a key responsibility of this job. Building trust by enabling flexibility and customization of the products as per the clients’ requirement. Building trust through effective cost saving methods and offer solutions to issues like travelers' security and data protection.Optimising Travel Programme: Keep the client informed: AchievementsWins: Won a client who withdrew the agreement because of the remote relationship issues. Provided solutions to the client by moving the relationship to APAC. Enhancements: Built upon two markets of the clients after they pulled out one of the crucial markets in JAPA and expanded their travel by offering low cost carriers and budget hotels without impacting GBT's revenue. Enhanced travel policy of the client and got it updated on the BAR for the client by implementing a complex script on GDS.Solutions: Customised online booking tool (AXO) for Japan market Show less

  • Global Client Manager

    Sept 2022 - now

  • Regional Client Relationship Manager

    Jul 2013 - Sept 2022