Khatai Ahmadov

Experience

• 

  JW Marriott

  Feb 2012 - now

  take responsibility for the business performance of the restaurantanalyse and plan restaurant sales levels and profitabilityorganise marketing activities, such as promotional events and discount schemesprepare reports at the end of the shift/week, including staff control, food control and salescreate and execute plans for department sales, profit and staff developmentset budgets or agree them with senior managementplan and coordinate menus, working closely with the head chefcoordinate the operation of the restaurant ensuring that kitchen, bar and waiting staff are working as a teamrecruit, train, manage and motivate staffrespond to customer queries and complaintsmeet and greet customers, organize table reservations and offer advice about menu and wine choicesmaintain high standards of quality control, hygiene, and health and safetycheck stock levels, order supplies and prepare cash drawers and petty cash Show less • In the absence of the Restaurant Manager carry out the daily operation of the Restaurant ensuring effective communication of all required standards and procedures to all Emeralds employees.• Perform related service duties as required throughout service periods.• Conduct all stocktakes and equipment inventory with Restaurant Manager as required.• Whenever appropriate and opportune, in accordance with procedures, ensure that up-selling of food and beverage items is undertaken, giving guests the opportunity of partaking of all food and beverage options open to them and maximising profitability of outlets.• Undertake to deal with any guests complaint in a professional, helpful and friendly manner at alltimes and immediately advise Restaurant Manager of the situation .• Direct staff to various areas within the department to meet service needs.• Oversee the supervision of all staff in all Restaurant areas and ensure that Company policies and procedures are followed at all times, and that Company standards are being upheld. Report any concerns first to the Restaurant Manager.• To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a• positive attitude within the working environment• At the end of each shift complete all necessary daily reports.• Hold a Food safety supervisors certificate, Check all areas of the Restaurant to ensure we are• compliant with Food Safety and sanitation of the workplace• Work in any area requiring additional staffing.• Attend any training or meetings .• To perform any other duties as designated by Restaurant Manager .• At all times promote and follow legal responsibilities and requirements associated with the responsible service of alcohol. Show less • Started out a waiter, and then attained the position of server which they created for me • Oversaw team of servers • Trained all new incoming servers. • Delivered exceptional service by greeting and serving customers in a timely, friendly manner. • Quickly recorded transactions in MICROS system to deliver prompt service Appropriately suggested additional items to customers to increase sales. • Correctly calculated charges, issued bills and collected payments. • Verified cash drawer against the day's receipts. • Helping with training and development• Completing paperwork• Handling complaints (from both staff and customers)• Financial responsibilities• Ordering stock (where applicable)• Helping with promotional events• Personnel duties• Reporting to senior level management Show less • Greets guests and presents them with the menu.• Informs guests about the special items for the day and menu changes if any.• Suggest food and beverages to the guest and also try to upsell.• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.• Obtaining revenues, issuing receipts, accepting payments, returning the change. • Performing basic cleaning tasks as needed or directed by supervisor. • Filling in for absent staff as needed.• Communicate to the guest and provide assistance with their queries.• Observes guests and ensure their satisfaction with the food and service.• Promptly respond to guest with any additional request.• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering • desserts and drinks, removing courses, replenishing utensils, refilling glasses. • Properly open and pour wine at the tableside. • Adhere to grooming and appearance standards consistently. • Help other areas of the restaurant such as answering telephones and completing financial transactions.• Print closing report and drop the cash with the front office / accounts department.• Close the shift on the POS termial. Show less • Review and understand Banquet Event Orders (BEO’s) or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.• Read and execute specifications listed on the Banquet Event Orders.• Attend all pre-shift meetings to ensure events flow smoothly.• Assist in ensuring that each events are on time as per the banquet event course.• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.• Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.• Greet all guests and owners warmly with an appropriate greeting.• Properly open and pour wine at the table side.• Good knowledge of the rules of Banquet Beverage Control and service.• Ensure guest satisfaction throughout the meal service.• Respond to guest requests in a friendly, timely, and efficient manner.• Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms.• Pass any information that is needed to the next staff member on duty. Show less

  • Restaurant Manager

    Jun 2022 - now

  • Assistant Lounge Manager (Acting Manager)

    Jan 2017 - Jun 2022

  • Supervisor

    Aug 2015 - Jan 2017

  • Shift-Leader - Razzmatazz Cocktail Bar

    Nov 2014 - Aug 2015

  • Barista – Zest Lifestyle Cafe

    May 2013 - Nov 2014

  • Waiter – Banquet

    Feb 2012 - May 2013