Katrina Meeks

Experience

• 

  The Original Factory Shop

  Mar 2008 - Mar 2010

  Administrative Assistant

  Head Office in Burnley dealt with all the stores in different areas of the UK.* Invoicing.* Making sure all petty cash balanced with the stores end of month figures.* Reception cover.* General office duties

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  Atrium Legal Services

  May 2010 - now

  Call Centre Manager

  Claims Advisor/Team Leader/Assistant call centre manager.May 2010 – Present Day – Atrium Legal Services – Suite 9, Hardman Business Centre New Hall Hey Road, Rossendale, Lancashire BB4 6HLAiding potential clients in making industrial claims and giving advice. I also have the role of team deputy so I aid the team manager in all managerial tasks.- Hitting daily & monthly targets.- Maintaining quality on all calls and all claims.- Ensuring claims are satisfactory for Solicitors.- Identifying clients needs.- Building client relationships.- Ensuring targets are met.Call Centre Manager- Ensuring targets are met.- Ensuring all team members maintain professional and compliant at all times.- Laising with the Call Centre Manager.- Building team morale.- Motivating the team.- Ensuring everyone works as a team.Claims Innovation Award Winners & Personal Injury Award WinnersClaims Innovation Award Winners & Personal InjuryAiding potential clients in making industrial claims and giving advice. I also have the role of team deputy so I aid the team manager in all managerial tasks.- Hitting daily & monthly targets.- Maintaining quality on all calls and all claims.- Ensuring claims are satisfactory for Solicitors.- Identifying clients needs.- Building client relationships.- Ensuring targets are met.I am currently deputy for a team leader. When the team leader is absent I then take on the role of team leader.- Ensuring targets are met.- Ensuring all team members maintain professional and compliant at all times.- Laising with the Call Centre Manager.- Building team morale.- Motivating the team.- Ensuring everyone works as a team.Claims Innovation Award Winners & Personal Injury Award WinnersClaims Innovation Award Winners & Personal Inju Show less