Stephen Stokeld

Experience

• 

  Keeday Leisure

  Jan 1999 - Jan 2001

  Service Engineer

  Provide a high level of on site field service to Keeday's multisite customers. Carry out the repair and maintenance of a wide range of arcade equipment, pool table and AWP (Fruit Machines). Maintain control of a company provided boot stock of spares and accurately record their usage and re ordering to ensure all repairs could be completed on the first visit.

• 

  White Lion Public House

  Jan 2003 - Jan 2006

  Public House Manager

  To build a welcoming and supportive team to ensure the smooth running front of house of a popular and busy town centre public house. Leading by example of how to deliver excellent customer service to our customer base. Build on this already busy customer base to grow the business and introduce efficiencies to strengthen the profit margins.

• 

  Inspired Gaming Group

  Aug 2006 - Dec 2015

  Recruit and develop Service Incident Agents and Team Leader. Ensure they have the adequate skills and training required to perform their role. Analyse telephony statistics and logged service information to ensure that optimum performance levels are being maintained by the service incident team. Manage holiday and other absences to ensure adequate shift cover at all times. Update and maintain processes and procedures that are relevant to the smooth running of the Service Incident team. Plan and conduct regular performance reviews of the Service Incident team. Show less

  • National Service Control Manager

    Aug 2008 - Dec 2015

  • Field Service Support Manager

    Sept 2007 - Aug 2008

  • National Service Controller

    Aug 2006 - Sept 2007
• 

  Select Gaming

  Feb 2016 - Sept 2016

  Service Manager
• 

  Hermes

  Dec 2016 - Nov 2018

  Field Manager
• 

  Northgate Vehicle Hire

  Nov 2018 - Nov 2022

  Rental Manager
• 

  Trentbarton

  Nov 2022 - now

  Bus Driver