Stephen Stokeld

Stephen Stokeld

Service Engineer

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location of Stephen StokeldIlkeston, England, United Kingdom

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  • Timeline

  • About me

    Driver at TrentBarton

  • Education

    • Chilwell Comprehensive

      1982 - 1988
  • Experience

    • Keeday Leisure

      Jan 1999 - Jan 2001
      Service Engineer

      Provide a high level of on site field service to Keeday's multisite customers. Carry out the repair and maintenance of a wide range of arcade equipment, pool table and AWP (Fruit Machines). Maintain control of a company provided boot stock of spares and accurately record their usage and re ordering to ensure all repairs could be completed on the first visit.

    • White Lion Public House

      Jan 2003 - Jan 2006
      Public House Manager

      To build a welcoming and supportive team to ensure the smooth running front of house of a popular and busy town centre public house. Leading by example of how to deliver excellent customer service to our customer base. Build on this already busy customer base to grow the business and introduce efficiencies to strengthen the profit margins.

    • Inspired Gaming Group

      Aug 2006 - Dec 2015

      Recruit and develop Service Incident Agents and Team Leader. Ensure they have the adequate skills and training required to perform their role. Analyse telephony statistics and logged service information to ensure that optimum performance levels are being maintained by the service incident team. Manage holiday and other absences to ensure adequate shift cover at all times. Update and maintain processes and procedures that are relevant to the smooth running of the Service Incident team. Plan and conduct regular performance reviews of the Service Incident team. Show less

      • National Service Control Manager

        Aug 2008 - Dec 2015
      • Field Service Support Manager

        Sept 2007 - Aug 2008
      • National Service Controller

        Aug 2006 - Sept 2007
    • Select Gaming

      Feb 2016 - Sept 2016
      Service Manager
    • Hermes

      Dec 2016 - Nov 2018
      Field Manager
    • Northgate Vehicle Hire

      Nov 2018 - Nov 2022
      Rental Manager
    • Trentbarton

      Nov 2022 - now
      Bus Driver
  • Licenses & Certifications

    • City & Guilds 726 in electronics and computer studies