Savitha Marimadaiah

Experience

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  Intel Technologies

  Jan 2004 - Jan 2010

  System Programmer

  Designed, maintained, and supported large/multiple instance / high availability databases for the corporation. Hired top talent and onboarded new team members. Managed SOX coordination, reporting, incident, and crisis management.

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  IBM

  Mar 2010 - Mar 2015

  Service Delivery Manager

  Service Delivery Manager Supervised Global Service Delivery Management activities for three different service lines from India . Established leadership as Global Customer Success Manager for a strategic account, Capital One Finance & Capital One Bank.♦ Client point of contact for daily operational delivery and issues resolution in the support of solutions managed as a service♦ Deliver weekly and monthly status reports and performance reports ♦ Client delivery support providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)♦ Work with onshore and offshore client delivery teams to support data analysis, review inputs for accuracy, log and manage issues. ♦ Research and respond to client inquiries in coordination with internal and external onshore and offshore teams. ♦ Drive efficiency by continuously improving business process and task automation.♦ Collaborated with Senior Management to ensure fulfillment of Service Levels and development of best practices.♦ Managed service delivery to vital customer(s) to deliver contracted service commitments and continual service improvements.♦ Accomplished monthly account performance review with customers and IBM Executive Management.♦ Advised on service improvement plans to resolve delivery challenges affecting assigned portfolios.♦ Recognized for being one of the top individuals during training – GenX Leadership Development.♦ Received various recognitions from customers and peers for service excellence. . Show less

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  Oracle America Inc

  Feb 2016 - Jul 2020

  Senior Customer Success Engineer

  Served as team lead for Customer Success of several industries for Oracle Fusion HCM and CRM product portfolio. Understood client’s business, collaborates within the organization to craft solutions, and represented client needs in project delivery. Trained new employees and answered general questions about client’s solution, troubleshooting system issues, and assisted with technical issues. Managed customer relations by soliciting and logging their feedback and feature requests. Prepared knowledge articles to assist customers and internal team. Provided post-sales support and solutions to oracle customers electronically. Observed ODM (Oracle Diagnostic Methodology) methodologies while working on service requests. ♦ Successfully received recognition awards from Customers and Product teams. ♦ Established relationships with support by providing assistance to maximize customer satisfaction. ♦ Recognized with various awards from customers and peers for services rendered. Show less

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  The Walt Disney Company

  Jun 2021 - Nov 2021

  Delivery Manager

  • Supply Chain sustainment role providing incident/request management, security vulnerability remediation, release management and metrics toward continuous improvement. • Partners with business to better define requirements on enhancement requests. Schedules, facilitates and tracks action items with the sustainment team in support of supply Chain applications including Oracle’s Store Inventory Management solution and custom order management functionality written in Java, PL/SQL on an Oracle database. • Release management duties include creating a release manifest, coordination with business and tech teams to create a timeline, facilitation of business team through UAT testing, creating a hyper-care plan and working with the team to execute it Show less

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  IBM

  Dec 2021 - now

  Service Delivery Manager

  1.Project Manager:This role is responsible for leading a project team in delivering a solution to the client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract..2. Business Sales & Delivery Executive:Employees in this role have the experience and knowledge to support both the sales of new business opportunities and the delivery of services to clients. They must understand large and complex services engagements in their area of expertise, including the appropriate methods and skills needed to solve business problems in the client's industry. They establish strong, trusted relationships with clients through their ability to articulate solutions, and other areas of IBM used in the delivery of complex services. They identify new business opportunities, creatively participate in the development and sales of solutions, and assist IBM in winning the business. When not participating in sales activities such as new business development or bid and proposal activity, they support and lead billable client activities within their area of practice and participate in related Sector, Solution, or Community activities. They are accountable for the financial success of engagements directly managed, as well as the generation of services revenue with the sales of new business.3. Technical Consultant:Advises clients on technical adoption methodology and tools. Perform as experts to deliver high quality solutions to clients in response to varying business requirements for existing or new applications. Show less