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Riaan Cronje

Riaan Cronje

Bulk Teller / Teller / Sales Support

Followers of Riaan Cronje463 followers
location of Riaan CronjeCity of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Cyber Security Manager

  • Education

    • Vorentoe High

      1998 - 2000

    • Vorentoe High

      1996 - 2000

  • Experience

    • Absa

      Sept 2001 - Jan 2008
      Bulk Teller / Teller / Sales Support

      Balance, control & manage Float.Adherence to audit requirements.Render fast and accurate service.Handle queries and admin tasks.Ensure that all documentation is accurately completed

    • MTechSA

      Feb 2008 - Jan 2012
      Installation & Maintenance Technician

      Pabx Systems – Installation & Maintenance, Application supportTMS Systems – Installation & Maintenance.Support to technicians on above mentioned systems.Cat5 & Cat6 CablingClient supportRemote supportEMS

    • Centracom

      Oct 2012 - Jan 2017

      Effectively manage the activities of the Service Desk, Technicians, Specialist Support, NOC, Stores.Develop skill-set, knowledge and overall competency of staff under my responsibility.Improve outputs in terms of fault resolution times.

      • Senior Manager Operations

        Oct 2014 - Jan 2017

      • Service Desk Manager

        Feb 2013 - Oct 2014

      • Service desk Team Leader

        Oct 2012 - Feb 2013

    • WorleyParsons

      Feb 2017 - Jul 2018
      Regional Service Desk Manager

      Responsible for assuring users are provided efficient and timely first and second level support on a 7x24 basisPerforms staff scheduling to ensure Help Desk shifts cover normal business hours and on-call support as requiredManages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilitiesProvides staff support for administrative tasks and projects relative to the Desktop, Wide Area Network, Local Area Network and Telephone functionsMonitors problem management database and follows up with assigned personnel to ensure timely resolution of problemsMaintains a central source of information enabling Help Desk staff and support technicians to recover outages with minimal disruption to expected service levelsInvokes problem escalation procedures to coordinate recoveryIsolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are foundEnsures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the departmentCoordinates training requirements of Help Desk personnelPerforms duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and serviceRemains on-call during off-peak hours to respond to support service issuesPerforms other duties and responsibilities as assigned by the CIO Show less

    • Centracom

      Aug 2018 - Jun 2019
      General Manager - Operations

    • Worley

      Jul 2019 - now

      • Cyber Security Manager

        Aug 2022 - now

      • Regional IT Project Manager

        Jul 2019 - Jul 2022

  • Licenses & Certifications

    • AgilePM® Foundation

      APMG International
      Aug 2021
      View certificate certificate

    • IT Security Foundations: Core Concepts

      LinkedIn
      Nov 2022
      View certificate certificate

    • Alcatel ACFE

      Alcatel-Lucent

    • Certified in Cybersecurity (CC)

      ISC2
      Mar 2023
      View certificate certificate

    • AgilePM® Practitioner

      APMG International
      Aug 2021
      View certificate certificate

    • (ISC)² Candidate

      (ISC)²
      Jan 2023
      View certificate certificate

    • ITIL Foundation

      Torque-IT
      Jul 2014

    • ITIL Intermediate Continual Service Improvement

      Torque-IT
      Nov 2016

    • ITIL Intermediate Certificate in IT Service Strategy

      Torque-IT
      Oct 2016

    • Certified in Cybersecurity

      (ISC)²
      Mar 2023

  • Honors & Awards

    • Awarded to Riaan Cronje
      Standard Bank Rising Star Finalist for ITC 2016 Standard Bank Jul 2016 The overall purpose of this assessment is to identify and publicly recognise ‘Rising Stars’ as having the qualities needed to join a guiding coalition of other Rising Stars able and willing to walk the talk to help themselves and others rise to the top of their game. Our Rising Star Network will be formed from the top 5 finalists in each of the 12 business sectors – making a network of approximately 150 (over the last 3 years) of the most talented young people in the country. We are very… Show more The overall purpose of this assessment is to identify and publicly recognise ‘Rising Stars’ as having the qualities needed to join a guiding coalition of other Rising Stars able and willing to walk the talk to help themselves and others rise to the top of their game. Our Rising Star Network will be formed from the top 5 finalists in each of the 12 business sectors – making a network of approximately 150 (over the last 3 years) of the most talented young people in the country. We are very committed to keeping this network alive, by means of personal development and intra network education – In this way we can assist their further development benefiting them personally, the organisation they work for and in turn the wider economy Show less
    • Awarded to Riaan Cronje
      Employee of the Year Centracom Dec 2015
    • Awarded to Riaan Cronje
      Manager of the Year Centracom Dec 2015
    • Awarded to Riaan Cronje
      Employee of the Year Centracom Dec 2014
    • Awarded to Riaan Cronje
      Employee of the Year Centracom Dec 2013
    • Awarded to Riaan Cronje
      Manager of the Year Centracom Dec 2013
    • Awarded to Riaan Cronje
      Operations Employee of the Year Centracom Dec 2012
    • Awarded to Riaan Cronje
      Employee of the Year MTechSA Dec 2011