
Alberte Rehder
Customer Service Manager

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About me
Consultant @Emendo Consulting Group
Education

Zealand Business College
2014 - 2017HHX Oplevelsesøkonomi
Copenhagen Business School
2021 - 2023Master's degree Business Administration & Organisational Communication - Leadership, Organisation & Communication
Copenhagen Business School
2018 - 2021Bachelor's degree Business Administration & Organisational Communication
San Diego State University
2022 - 2022Exchange Business Administration and Management, General
Experience

Bilka, Salling Group
Aug 2014 - Apr 2020Customer Service ManagerResponsible for the cashiers and customer service employees in the service department. Gained skills in conflict and customer management.

Nilfisk
Oct 2018 - Jan 2020Student Finance ControllerBusiness Controlling, Nordic. Worked primarily with calculating customer bonus and updating monthly files. Gained knowledge of the workflow in a business and employee organization.

TDC NET
Jan 2021 - Jan 2022Junior Consultant in the Culture Change & Transformation team that acts as a support function for the management team of the Technology department. The role involved: - Developed and ran processes that were targeted to support the management and stakeholders. - Assisted and led communication projects in connection with various strategies, e.g. internal podcast, news articles, OKR presentations. Worked within the field of employer branding and diversity at TDC NET HR. Prepared different tools and concepts to support the employer branding strategy and the diversity agenda of the organization.
Culture Change & Transformation
Jan 2020 - Jan 2022Human Resources Intern
Jan 2021 - Mar 2021

DFDS
Jan 2022 - Jan 2024I worked as a Programme Assistant within the global ERP programme, which focuses on implementing Microsoft Dynamics 365 for finance, procurement, and HR functions. Tasks involved: - Assist with various presentations e.g. steering committee presentations, kick-off material. - Update and approve governance documents on a frequent basis, e.g. roadmap, storyline, organizational charts. - Assist with follow up in ADO (Azure Development Operation) and Smartsheet - the task systems of the programme. - Assist with analysis of different entities regarding the change management initiatives. Show less
Digital Transformation Consultant
Sept 2023 - Jan 2024Programme Assistant
Jan 2022 - Sept 2023

Emendo Consulting Group
Jan 2024 - nowManagement Consultant | Pharma | Operational Excellence- End-to-end implementation of strategic solutions in pharma and healthcare- Drive operational excellence through process optimization and technology integration- Support client adoption through training, change management, and hands-on engagement- Assess outcomes and enable continuous improvement across key initiatives- Oversee project management activities, including planning, execution, and stakeholder alignmentTraining & Tools- Value Stream Mapping- Process Mapping Show less
Consultant
Jul 2024 - nowAssociate Consultant
Jan 2024 - Jun 2024
Licenses & Certifications
- View certificate

PRINCE2® Foundation Certificate in Project Management
PeopleCertNov 2024 - View certificate

Certified SAFe® 5 Agilist
Scaled Agile, Inc.Mar 2021
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