Alberte Rehder

Alberte Rehder

Customer Service Manager

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location of Alberte RehderCopenhagen, Capital Region of Denmark, Denmark

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  • Timeline

  • About me

    Consultant @Emendo Consulting Group

  • Education

    • Zealand Business College

      2014 - 2017
      HHX Oplevelsesøkonomi
    • Copenhagen Business School

      2021 - 2023
      Master's degree Business Administration & Organisational Communication - Leadership, Organisation & Communication
    • Copenhagen Business School

      2018 - 2021
      Bachelor's degree Business Administration & Organisational Communication
    • San Diego State University

      2022 - 2022
      Exchange Business Administration and Management, General
  • Experience

    • Bilka, Salling Group

      Aug 2014 - Apr 2020
      Customer Service Manager

      Responsible for the cashiers and customer service employees in the service department. Gained skills in conflict and customer management.

    • Nilfisk

      Oct 2018 - Jan 2020
      Student Finance Controller

      Business Controlling, Nordic. Worked primarily with calculating customer bonus and updating monthly files. Gained knowledge of the workflow in a business and employee organization.

    • TDC NET

      Jan 2021 - Jan 2022

      Junior Consultant in the Culture Change & Transformation team that acts as a support function for the management team of the Technology department. The role involved: - Developed and ran processes that were targeted to support the management and stakeholders. - Assisted and led communication projects in connection with various strategies, e.g. internal podcast, news articles, OKR presentations. Worked within the field of employer branding and diversity at TDC NET HR. Prepared different tools and concepts to support the employer branding strategy and the diversity agenda of the organization.

      • Culture Change & Transformation

        Jan 2020 - Jan 2022
      • Human Resources Intern

        Jan 2021 - Mar 2021
    • DFDS

      Jan 2022 - Jan 2024

      I worked as a Programme Assistant within the global ERP programme, which focuses on implementing Microsoft Dynamics 365 for finance, procurement, and HR functions. Tasks involved: - Assist with various presentations e.g. steering committee presentations, kick-off material. - Update and approve governance documents on a frequent basis, e.g. roadmap, storyline, organizational charts. - Assist with follow up in ADO (Azure Development Operation) and Smartsheet - the task systems of the programme. - Assist with analysis of different entities regarding the change management initiatives. Show less

      • Digital Transformation Consultant

        Sept 2023 - Jan 2024
      • Programme Assistant

        Jan 2022 - Sept 2023
    • Emendo Consulting Group

      Jan 2024 - now

      Management Consultant | Pharma | Operational Excellence- End-to-end implementation of strategic solutions in pharma and healthcare- Drive operational excellence through process optimization and technology integration- Support client adoption through training, change management, and hands-on engagement- Assess outcomes and enable continuous improvement across key initiatives- Oversee project management activities, including planning, execution, and stakeholder alignmentTraining & Tools- Value Stream Mapping- Process Mapping Show less

      • Consultant

        Jul 2024 - now
      • Associate Consultant

        Jan 2024 - Jun 2024
  • Licenses & Certifications