Ashley Spence

Experience

• 

  Simon Property Group

  Aug 2007 - Aug 2012

  The Marketing Administrator works closely with the Director of Marketing/Business Development, Office Administrator, and the Mall Manager in the development and implementation of mall marketing programs, executions of community based programs, and retailer and community relations.Primary responsibilities include assistance in the preparation, coordination, collection, production, supervision and follow-up of promotions and events, maintain mall website and social media communications, work with tenants to obtain sales reports and input into reporting system, assist with the preparation of contracts and purchase orders, perform daily reconciliation and maintain inventory for the Gift Card Program, assist with planning and preparation of Simon Youth Foundation and Kidgits program event.Additional responsibilities include assisting the Office Administrator as needed. These tasks include administrative elements and approvals of sponsorship/event deals including contracting, deal entry, proof of performance, payment collection, contract renewal, revenue forecasting and reporting, as well as assist with the promotion and implementation of platform programs in a professional and timely manner and measuring of results. Show less A Guest Service Representative for Simon Property Group is the front line position and Simon’s only interaction with its customers. For this reason, strong sales and customer service skills are essential.This position is responsible for serving as a sales agent and an information/customer service source, providing miscellaneous service, to customers and tenants. The representative must possess a strong selling background, general mathematical aptitude, computer literacy in applicable software, strong communication skills and must be multi-task oriented. The Representative is responsible for representing Simon to customers by providing high quality, efficient service, maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, etc, ability to respond to customer inquiries and advise on the appropriate resolution, serve as a “Seller” function of the Simon Property Group Giftcard program, Simon Kidgits Club program, and other mall programs, manage own daily finances of initiatives sold, implement and follow all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives, possess knowledge on all aspects of SBV corporate and partner programs.Additionally, a Guest Service Representative serves as a liaison to tenants in communicating SBV and local marketing initiatives and should have the ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information); in addition to administering research questionnaires. Show less

  • Administrative Marketing Assistant

    Oct 2011 - Aug 2012

  • Guest Service Representative

    Aug 2007 - Oct 2011
• 

  Klear Systems, Inc.

  Mar 2016 - Feb 2025

  Coordinate digital marketing campaigns for Sage, Acumatica, and supplemental product lines to boost SEO, web traffic, and social media following via website content, blogging, and social media posts, in addition to performing administrative, accounting, and office support duties in Sage 100 ERP & Sage CRM.- Responsible for lead generation provided to sales team- Develop and manage content calendars and implement new marketing campaigns such as a quarterly email newsletter, drip email marketing campaigns, and client success video shoots- Monthly marketing meetings are held to track and optimize campaigns across all digital channels using insights from both Hubspot and Google Analytics reports Show less Assist the Marketing Director with development, implementation, and execution of strategic marketing plans including website content management via Hubspot in addition to performing administrative, accounting and office support duties in Sage 100 ERP & Sage CRM.Weekly tasks included:- publishing 2 to 3 blog posts/week- manage and monitor social media channels for engagement, market research, and relevant industry updates- perform basic administrative, accounting, and office support duties such as answering phones, maintain a fully stocked kitchen, AR & AP duties, reconciliation of financial accounts.- organize travel accomodationsKlear Systems, Inc. is an Acumatica Could ERP and Sage business partner delivering world-class ERP and CRM solutions as well as custom development and IT services to customers throughout Southern California, including Orange County, Riverside, Los Angeles, San Diego, and Irvine.https://klearsystems.com Show less

  • Marketing & Brand Manager

    May 2019 - Feb 2025

  • Digital Marketing Coordinator

    Mar 2017 - May 2019

  • Administrative & Marketing Assistant

    Mar 2016 - Mar 2017
• 

  Acumatica

  Jan 2025 - now

  Marketing Specialist

  I am thrilled to join Acumatica (effective January 2025) as part of the Cloud ERP company’s acquisition of Klear Systems. This transaction brings Klear’s ERP implementation and business expertise to Acumatica, as part of the Services Team’s efforts to provide outstanding support to customers and a growing partner ecosystem.It’s great to be part of a dynamic and innovative organization dedicated to helping small and mid-sized businesses transform their operations with the latest business technology. Show less