Suresh SundarRajan

Suresh SundarRajan

Area Sales Executive

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location of Suresh SundarRajanChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Sr Client Success Manager (CSM) at NTT India

  • Education

    • Osmania University

      -
      Master of Business Administration - MBA Marketing
  • Experience

    • TIL

      Jul 2003 - Nov 2004
      Area Sales Executive

      • Handled ACT, SalesLogix sales automation software sales in markets in Hyderabad• Was instrumental is improving sales performance and market share

    • HP

      Dec 2004 - Oct 2016

      Championing in large tenders and proposing appropriate HPE (Operational Support services) offering as part of solution.Enable technological evangelisation within the client aimed at transforming the client into a digitally agile IT service provider.Interface with key influencers among corporate for assessing requirements, making presentations and delivering need based services and solutions. Generate services demand with regular interaction within the Technology Services team & with account managers, actively engaging in account planning and account business development.My role is to build awareness of our IaaS offering on-demand capacity that combines the agility and economics of the public cloud and the security and performance of on-premises IT during customer events, product launches, partner events & to top leadership of key accounts. Show less Managing set of Installed Base (named) accounts in TN Pondy region, Map and maintain relationships at all levels within the complete accounts echo system – IT Heads, policy makers, consultants, advisors, partners and other key decision makers and influencer sCreating services lead account by positioning different HP Managed services. Work towards the long term goal of making accounts standardize on HP managed services solutions, Solidifying existing customer accounts and elevate Hp to a more strategic position within most accounts Show less

      • Attach Sales Manager(South)

        Oct 2013 - Oct 2016
      • Installed Base Account Manager

        Jan 2010 - Nov 2013
      • SMB Account Manager

        Nov 2007 - Dec 2009
      • Channel Sales Manager

        Jun 2006 - Oct 2007
      • Area Sales Manager

        Dec 2004 - May 2006
    • Hewlett Packard Enterprise

      Nov 2016 - Oct 2017
      Sales Manager-Enterprise DC Support & Flex Cap( IaaS) in Chennai

      Handling infrastructure as a service, on premise private cloud model of sales for HPE.My role is to build awareness of our IaaS offering on-demand capacity that combines the agility and economics of the public cloud and the security & performance of on-premises IT.Expertise in managing end-to-end sales process in large deals.Engage with CXO level business leaders on devising a technology roadmap that helps the client in adapting to the rapid changes in the marketplace.Significant experience in delivering persuasive presentations to business decision makers. Nurtured & closed new solution opportunities that resulted in incremental orders, revenue & margins to HPE. Show less

    • Wipro Ltd. - India

      Jan 2018 - Apr 2019
      Sr Account Manager (Hunting)

      • Presently working as Sr Sales A/c Manager New Business in M&T Segment based out of Chennai.• To identify and develop new accounts for Wipro Ltd.• Primary point of contact for a set of accounts in manufacturing vertical based out of Chennai. • Responsible for expanding & retaining accounts while ensuring ongoing engagement.• Maintain contact with account at a high, executive level focusing on the strategic nature of the relationship.• Manage Wipro’s business across Business Application Services, Enterprise Solutions, Digital, IT Infrastructure Services and System Integration. Show less

    • NTT Ltd.

      Apr 2019 - now
      Sr Client Success Manager (CSM)

      My key responsibility as a CSM is to ensure that the end-to-end success of designated client contracts is achieved in line with the Client Success go-to-market Services strategy.Required to work in partnership with sales and service delivery management to execute the assigned account strategies, delivering the in-contract growth required through the Adopt, Expand and Renew sales cycle.My responsibility is to minimize client churn and successfully conduct the upsell and cross-sell activities to attain the in-contract growth target.Have to ensure that the client is adopting the relevant service product offerings, and will leverage systems and tools to demonstrate progress towards achieving the goals of the client’s business strategy.Proactively manage the pipeline for contract renewals and conduct regular client business reviews.As a CSM have to evangelise the Client Success strategic initiatives with clients, internal sales management and relevant stakeholders, to collaboratively promote the execution of in-contract growth.Have to generate client demand for DDs services product offerings by utilizing accurate data and analysis to identify client needs, mitigate risks, and introduce new services to help their defined clients achieve their business objectives.Have to co-ordinate commercial discussions, provide advice, whilst identifying and mitigate risk impacts related to deals, including:• The commercial viability of the opportunity• Duration of the contract as well as the legal processes in relation to the structure of the contract and service level agreement.• Delivery capability relevant to client requirements Show less

  • Licenses & Certifications

    • GenAI Academy: White Belt

      NTT DATA Inc
      Mar 2025
      View certificate certificate
    • GenAI Academy: White Belt

      NTT DATA Inc
      Mar 2025
      View certificate certificate
    • PRINCE2®

      AXELOS Global Best Practice
    • AWS Certified Solution Architect

      Amazon Web Services (AWS)
      Jan 2020
    • ITIL®

      AXELOS Global Best Practice
      View certificate certificate
    • Cisco Customer Success Manager Specialist

      Cisco
      Jan 2020