Christopher Robertson, DNP, RN, NEA-BC

Experience

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  Cross Country TravCorps

  Feb 1997 - May 2005

  Travel Registered Nurse

  Emergency department RN at multiple EDs including level 1 and level 2 trauma, community EDs in 7 US states.

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  Atlantic Health System

  Jun 2005 - Dec 2006

  Registered Nurse
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  Valley Health System

  Dec 2006 - Oct 2017

  Appointed to the ED Director Role from ED Manager with responsibility for directing a team of 200+ direct reports throughout a busy community hospital attending to 70,000 patients per year. Presided over the planning and launch of a new 16-bedded Clinical Decision Unit.Concentrated on ED process improvement and data-driven change as a means to decrease ED wait times and organizational throughput. Diminished door-to-doctor time from 52 to 22 minutes and ED length of stay for admitted patients from 310 to 277 minutes. Show less

  • Director, Emergency Department

    Dec 2014 - Oct 2017

  • Nurse Manager - Emergency Department

    Dec 2011 - Dec 2014

  • Process Team Leader - Emergency Department

    Aug 2009 - Dec 2011

  • Charge/ Staff Nurse

    Dec 2006 - Aug 2009
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  Hackensack Meridian Health

  Oct 2017 - Nov 2021

  Employ control and authorization over all clinical operations across the facility with accountability for key areas, such as process improvement, operations & logistics, and capacity management. Review and confirm that the most applicable data are used to facilitate planning, prioritization, change management, reporting, and Kaizen with the goal of delivering successful outcomes. Bridge communications with both clinical and non-clinical leaders for the purpose of ascertaining operational and capacity management opportunities.Originate, develop, and execute innovative system improvement initiatives. Includes the development of a real-time staffing and productivity tool to optimize available staffing resources. Serve as Leader of the Emergency Management Staffing Office from the onset of the Covid-19 Pandemic until the Spring of 2021. Guide, mentor, and coordinate more than 2,000 redeployed team members assigned to temporary pandemic associated support roles.Advance the concept of the pre and post discharge/vaccination lounges and locate lounges to accommodate inpatients who no longer require an inpatient bed, resulting in an average utilization per patient (and inpatient bed capacity added) of 90 minutes. Show less Spearheaded the overall culture change in an 86,000 annual visits, award winning Emergency and Trauma Department & Observation Unit of an academic medical & level II trauma center and largest ED of the multi-site healthcare system. Designed an advantageous environment for over 350 direct reports and administered the combined ED/OBS unit budgets of $20,000,000.Safeguarded the continual delivery of superior patient care alongside the ED Medical Chair and Physician leadership team.Provided tactical governance to the ED staff while forming and monitoring department goals, strategies, and objectives.Contributed extensively to the implementation of the ED Pods team-based care and direct bedding model. This both decreased door-to-provider times and optimized RN resourcesServed as key member of the Hospital Steering and Strategic Planning Committees.Cultivated an environment of accountability by partnering with the Patient Care Services Leadership Team and sustaining a culture of ED patients as part of the overall organization. Show less

  • Director of Patient Care Innovation and Systems Improvement

    Oct 2019 - Nov 2021

  • Administrative Director Emergency Trauma Center

    Oct 2017 - Oct 2019
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  Self-employed

  Feb 2022 - Jul 2023

  Founder/Owner

  Independent Consultant/Contractor specializing in healthcare data, optimizing organizational efficiency, innovative approaches to nurse staffing/scheduling, productivity, patient care processes, throughout and patient flow

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  CommonSpirit Health

  Jul 2023 - now

  Northwest Regional Director Nursing Analytics