Philip Conteh

Experience

• 

  First Bank of Nigeria Ltd.

  Mar 2014 - Mar 2018

  • Managed business operations and worked closely with senior management to develop KPIs, build operating dashboards and monitor performance. • Ensures the bank standard operating procedures are being strictly followed for all financial operations. • Identified opportunities to improve business process flows and overall departmental productivity. • Authorized wire transfers, payments, and internal transfers that meet the compliance requirements and then refer those with exceptions. • Trained and supervised work of every operation staff to improve work efficiency and effectiveness. • Compiled, analyzed, and reported on internal and market data to refine operations approaches. • Monitored processes, identified gaps, and resolved operational issues to correct organizational deficiencies. • Established customer relationships to generate more business, maintain profitability and expand brand loyalty and recognition. • Managed a team of fifty-three (53) employees with a consistent record of accomplishment in achieving operations goals. • Reduced shrink through compliance with safety, loss prevention, and cash-handling procedures. Afișează mai puține • Supervised and authorized payments, pension, salaries, and other funds received in favor of customers. • Posting of transactions into respective accounts as stated on Customers instruction/ mandate. • Processing of foreign currency(FCY) transactions and documentation. • Authorized and debit all pensions, and salaries, and send them to other banks by order of our clients. • preliminary reconciled the bank’s main account with the central bank and report its position to the head of operations. • Optimized business performance with consistent data tracking and analysis of ongoing operations. • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences. • Distributed and optimized employee work assignments to consistently meet department objectives. Afișează mai puține • Operated in the posting of banking transactions and records, storing and analyzing information. Posted transfers, deposits, and withdrawals on average of 250 customers daily • Operated in the posting of other financial transactions (income, expense), analyze information, and applied accordingly • Checked entries, documents, and amounts to ensure accuracy and proper coding, before execution/processing. • Planned and prioritized work to meet client expectations and focused on transaction accuracy and timeliness. • Resolved inquiries with liaisons, customers, and correspondent banks regarding transaction status. • Minimized business risk through awareness of procedures, compliance standards, and bank policy. • Investigated and resolved financial discrepancies and issues. • Prepared, verified, and entered journal entry transactions. • Prepared, analyzed, and communicated key financial information.Used good organizational skills to manage workload. Afișează mai puține

  • Acting Head of Operations

    Oct 2017 - Mar 2018

  • Head of Domestic Operations

    Jan 2017 - Oct 2017

  • Transaction Officer

    Mar 2014 - Dec 2016
• 

  United Bank for Africa Sierra Leone Limited

  Mar 2018 - Jan 2023

  Head Clearing and Financial Transactions Settlement

  • Coordinates payable and receivable operating General ledgers.• Ensuring outstanding are been regularised on time• Confirms cheque settlements and ensures funds are being posted into beneficiary customers' accounts accordingly• Reconciles, and maintained accurate and accessible transaction records, and kept a close eye on transaction updates daily• Daily engagement with the bank's treasurer to ascertain the bank's liquidity position before approving outward remittances• Submits clearing proof of accounts weekly to internal control for review.• Monitors processes, identifies gaps, and resolves operational issues to correct organizational deficiencies• Network around another bank to regularize transactions and to identify and capture new business opportunities• Coordinates and monitors financial transactions and manages the call-over process in head office operations• Organize data and forecasts to help complete accurate quarterly, yearly and project-specific budgets• Helps management solve customer concerns with proactive approaches based on retail knowledge and experience• Train and supervise the work of every clearing and operation staff to improve work efficiency and effectiveness in the UBAS/L subsidiary.• Oversaw daily operations over 2,000 customer accounts with combined annual budget of $46,000,000. Afișează mai puține

• 

  UBA Group

  Apr 2018 - now

  United Bank For Africa Sierra Leone Ltd. 15 Charlotte Street, Freetown. Head of Clearing and Settlement. • Coordinated efficient accounts payable and receivable operations, keeping accounts current and liabilities paid on time. • Confirmed cheque settlements and ensure funds are being transferred into accounts accordingly. • Reconciled, maintained accurate and accessible account records, and kept a close eye on transaction updates. • Submitted proof of account for clearing general ledgers and other books of accounts. • Minimized and mitigated fraud risks and other potential financial losses by managing sound security strategies. • Networked around interbank transactions to identify and capture new business opportunities. • Coordinated and monitor financial transactions call-over amd work review process in head office operations. • Helped management solve customer concerns with proactive approaches based on retail knowledge. • Oversaw work of three (3) teams handling over Le 35,000,000,000 in transactions daily.Organized data and forecasts to help complete accurate quarterly, yearly and project-specific budgets. Afișează mai puține

  • Head of Clearing and Settlement

    Mar 2018 - now

  • Head of Clearing and Settlement

    Apr 2018 - now

  • Head of Clearing and Settlement

    Apr 2018 - now
• 

  United Bank for Africa Sierra Leone Limited

  Feb 2024 - now

  Branch Operations Manager

  • Champions the implementation of bank-wide policies and standard operating procedures directed to banking operations. • Reconciled all General Ledger Accounts and conducts weekly and monthly proof of accounts for all the GL at the branch. • Review of aging items and regularised in a timely manner. • Maintain strong control awareness and strict adherence of regulatory requirements and procedures when processing both financial and banking transactions. • Plan, coordinate, review and assess the activities of operations staff through day -to- day supervision & guidance. • Supervise account opening process by ensuring complete documentation, prompt scanning of account mandates and tracking/follow-up on deferred documents in line with Account opening guidelines. • Establish that Branch ATMs are functional at all times with timely escalation and resolution of faults as per ATM Management guidelines • Ascertain effective branch cash management with adherence to insurance limits, necessary approvals for excess, no cash outs, prompt evacuations in line with branch cash Management policy. • Prepare and submit accurate, timely and periodic institutional and regulatory reports on branch Operations in prescribed formats and intervals and submit to relevant stakeholders • Maintain appropriate confidentiality and security of all customer transactional information and safety of customers and other bank branch assets as per the Bank's security guidelines.• Monitored operations to keep processes aligned with targets and matching forecasts. • Controlled expenses and allocated financial resources to reach budget goals. • Oversaw the treatment of both local and foreign currency transactions with high sense of commitment and responsibility. • Analysed and determined courses of action to align operations and revenue performance with organisational goals. Afișează mai puține