Tanisha Kermani

Experience

• 

  Invendis Technologies India Pvt. Ltd.

  Feb 2024 - now

  Network Engineer

  Conducted comprehensive testing of software and hardware products to ensure functionality and performance.Identified, documented, and reported bugs and issues to the development team for resolution.Assisted in the development and execution of test plans and test cases.Utilised Network Management Systems (NMS) to monitor and maintain network health andperformance.Analysed network data to detect and troubleshoot issues, ensuring minimal downtime.Created detailed documentation and user manuals for various products and systems.Updated existing documentation to reflect new features, updates, and resolved issues.Ensured all documentation was clear, concise, and accessible for both technical andnon-technical users.Handled incoming support calls and provided technical assistance to clients and end-users.Diagnosed and resolved technical issues related to software, hardware, and network systems.Maintained a high level of customer satisfaction by providing prompt and effective solutions.Assisted in the evaluation and selection of new products and technologies. Show less