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Puneet Manocha

Puneet Manocha

Customer Service Representative

Followers of Puneet Manocha117 followers
location of Puneet ManochaChandigarh, Chandigarh, India

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  • Timeline

  • About me

    Senior Officer at Bikham Information Technology Private Limited

  • Education

    • IBMT College of Graduate Studies No.298, 100ft Road, 4th phase, 7th Block, BSK 3rd Stage, Bangalore-85

      2007 - 2009
      Postgraduate Degree Human Resources Management/Personnel Administration, General 84%

    • Govt Post Graduate College, Sector-11

      2002 - 2005
      Bachelor of Commerce - BCom Business/Commerce, General

  • Experience

    • Tata Sky Ltd

      Jun 2006 - Jun 2007
      Customer Service Representative

      Handled inbound customer service calls while being a part of Pilot Project by Tata Sky Operations.

    • ANZ

      Jul 2010 - Oct 2013
      Team Lead

      Began as an Analyst in Merchant Banking Division and further promoted as Team Lead and worked with a 10 Member Team in the same division.

    • Kushal Vatsal Marketing Solutions (KVMS)

      Jul 2014 - Aug 2016
      Generalist

      Oversaw end-to-end operations for a house-movers company based in Australia, ranging from attending calls, negotiating, getting the bookings done and then all the way up to scheduling the drivers, to handling escalations and assuring payments are received on time.

    • Geeks Technical Solutions Private Limited

      Jun 2017 - Jun 2018
      Escalation Manager

      Attended to the complaints/escalations with an aim to retain customers

    • Bikham

      Apr 2019 - now
      Senior Quality Assurance Officer

  • Licenses & Certifications