Mahnoor Mateen

Experience

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  Pharmaprix

  Feb 2017 - Jun 2017

  Shoppers Drug Mart/Pharmaprix - Pharmacy Assistant (CO-OP)

  •Applied organization skills to arrange patient prescription logs including narcotic prescriptions according to designated file numbers•Administered phone calls to patients for prescription pickup and responsibly maintained stock of in-date pharmaceutical supplies and vials.•Developed data analysis strategies in order to decipher and interpret patient prescription logs and meticulously retrieve the desired information such as patient medicine history

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  Walmart

  Jun 2017 - Oct 2017

  Walmart - Cashier Associate

  •Responsibly handled customer complaints and inquiries with professionalism to achieve utmost customer satisfaction•Performed cashier duties with absolute diligence, care and attentiveness while efficiently resolving issues that arouse and implemented methods to prevent further potential store loss•Functioned as a team player and worked towards company goals by promoting Walmart sponsor programs such as Product Protection Plan (PPP), charity initiatives, and Walmart MasterCard sales.

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  Pavilia Towers Sales Office

  Apr 2018 - May 2018

  Pavilia Towers Sales Office -Administrative Assistant

  •Mastered administrative duties regarding the filing system such as sorting, collecting client data, ordering and photocopying files etc.•Conscientiously performed client data calculations while updating and creating client profiles into a computer software•Spoke directly with clients and co-workers to relay and deliver information

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  Giant Tiger

  Jul 2021 - now

  Giant Tiger-Cashier Associate

  •Addresses any outstanding customer inquiries, complaints, and worries with demonstrated professionalism, excellent communication and empathy. •Contributes to maintaining a safe and welcoming environment for workers and customers by working as a responsible Giant Tiger Team member •Efficiently manages transactions involving refunds, lottery tickets, coupons, gift cards, promotions etc. according to company policies and regulations

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  The Feelings Place

  Feb 2022 - now

  Administrative Assistant

  Displays a high level of executive ability when managing phone call and email inquiries regardingtherapeutic techniques (ex., behavioral therapy), Confident Kids Camp, selective mutism services, individual therapy, group therapy, insurance intricacies, and other details of the clinic on behalf of clinical psychologist Dr. Jemma Helfman.• Achieves proficiency with using Owl Practice to appropriately set up client profiles, secure messaging, and send appropriate forms and anxiety measures• Utilizes critical thinking skills when fulfilling camp-related responsibilities such as creating sessions, adding therapists, sending invoices and receipts, managing payments, sending emails to parents/counselors, and maintaining an up-to-date record of their details in appropriate spreadsheets.• Achieves in-depth insight into the selective mutism therapeutic process involving the administration/analysis of assessments, diagnosis, fade-ins, intervention, group therapy sessions, etc.• Responsible for scoring various psychometric instruments, including Screen for Child Anxiety RelatedDisorders (SCARED) and the Spence Preschool (Parent Report) Anxiety Scale.• Uses coding computer programming methods to manage The Feelings Place Psychological Clinic website and make edits as directed by Dr. Jemma Helfman Show less