Jason Wilson

Experience

• 

  STARTEK

  Aug 2005 - Aug 2007

  Account Service Representative

  • Technical phone support (T1, DS1, ISDN, toll free, telephone services, frame relay)• Customer service and account manager• Product ordering• Contract proposals/conversions• Liaison for Quest Communications

• 

  Sonny Merryman, Inc.

  Apr 2008 - Jul 2011

  Integraated Electronics Technical Support

  • Installation of mobile security cameras on transportation vehicles• Employee training for software, device installation, and wire feed/connection• Technical service repair (computers, mobile video units, security cameras etc.)• Technical troubleshooting • Customer service with remote software and technical support

• 

  CNS PRO Solutions

  Jul 2010 - now

  Owner

  • Virus removals• Network setup and configuration• Computer setup• Software and operating system installations• Troubleshooting/Diagnostics• Data retrieval/data transfer• Hardware repair/installation• Computer upgrades• Build custom computers• Website design and management• Onsite technical support

• 

  Gatekeeper Systems Inc

  Jul 2011 - Aug 2014

  Systems Specialist

  I provide Great Customer Service for our customers including helping customers with any issues they are having with their products, I also provide training of our software and hardware applications so they can better use our products. Other Duties include the following.1.Vtiger Administration (CRM)2.Employee Training of new software and microsoft products. (Vtiger, Word, Excel, Outlook,)3. Web administration (Landing Pages and main site.)4. Web Marketing (SEO, Google Analytics, Email blast etc.)5. Support Process (built a new support process to help the company manage and support customers by implementing a ticket system and workflow.)6. Working on a better way for tracking RMAs.7. Testing Voip solutions for better rates and customization. Show less

• 

  Amherst County

  Aug 2014 - Jun 2015

  Network Specialist

  • Network Troubleshooting, Design, Backups and Operation (VLANs, ACLS, Routing)• Network Documentation, Mapping and Monitoring (Devices, Device Name, Configurations, protocols, VLAN Configurations etc.)• Configure Cisco 2811 Router• Configure HP Procurve 2510• Configure Windows Server 2008R2 Active Directory (Group Policies, File Shares Permissions) DNS, DHCP.• Citrix Xen Server Administrator. (Installed and update Xen Server, Virtual machines includes Ubuntu for running Intranet and Vtiger CRM)• Answered Calls to Troubleshoot Network and computer related Questions. • Employee training on applications. MS Office 2007, Action Tracker• Created custom application with Visual Basic for Accounts Payable and Payroll.• Presenting new Technology and Workflows Show less

• 

  Integrated Technology Group, Inc

  Jun 2015 - Sept 2019

  Technical Services Engineer

  Network Engineer, System Admin, Barracuda Backup product configuration and Sophos Firewall Configurations.

• 

  Electronic Systems, Inc.

  Dec 2018 - Sept 2019

  Support Engineer

  A Xerox Company

• 

  Xerox

  Sept 2019 - Feb 2025

  MITS Centralized Services Engineer