Gavin Fahey

Experience

• 

  Stanley Steemer

  May 2009 - Dec 2009

  Carpet Cleaning Technician

  - Delivered satisfactory service to customers.- Informed customers of additional services and products.

• 

  Sorenson Communications

  Jun 2012 - Aug 2013

  Communication Assistant

  - Conveyed conversation to those hard of hearing.- Achieved and maintained 94% accuracy relaying conversations.

• 

  Glasses.com

  Aug 2013 - Jan 2016

  Machine Technician

  - Monitored and responsible for maintenance on Satisloh machines valued over 20 million dollars.- Maximized production of our lab by meeting strict deadlines at the highest quality.- Met strict deadlines and provided the highest quality of product for customers.

• 

  Milestone Technologies, Inc.

  Feb 2016 - May 2018

  IT Technician

  - Configured PC and Mac laptops among other devices within required deadlines.- Consistently went above and beyond to deliver exceptional customer service.- Assisted with documentation to create ServiceNow KB articles.

• 

  Western Governors University

  Dec 2018 - May 2021

  IT Site Support Technician II

  - Displayed leadership and consistently took initiative leading to an internal promotion.- Used systems (AD, IIQ, SRM, ServiceNow, O365, SQL) to onboard/offboard employees.- Helped develop, implement, improve, and automate workflows to increase productivity.- ServiceNow (Along with daily RITM, Task and INC fulfillment I created KB’s, Reports, Enhancement Request, and utilized Service Catalog)

• 

  Adobe

  Jun 2021 - now

  Product Operations Platform Engineer

  - Developed within Adobe's instance of ServiceNow using JavaScript- Created Business Rules, Client Scripts, Script Includes, Transform Maps, Data Sources, Import Set's, Tables, Scoped Apps, API's, Widgets.- Helped build out a portal for our team using the widget editor and Angular- Helped build out an API that connects the front end portal to our backend in ServiceNow