Gavin Fahey

Gavin Fahey

Carpet Cleaning Technician

location of Gavin FaheyEagle Mountain, Utah, United States

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  • Timeline

  • About me

    Product Operations Platform Engineer at Adobe

  • Education

    • Kearns High School

      2005 - 2008
      High School Diploma

      Activities and Societies: Football, Track & Field

    • Western Governors University

      2019 - 2020
      Bachelor's degree Software Development
    • Salt Lake Community College

      2015 - 2018
      Associate of Science - AS Computer Science and Information Systems
  • Experience

    • Stanley Steemer

      May 2009 - Dec 2009
      Carpet Cleaning Technician

      - Delivered satisfactory service to customers.- Informed customers of additional services and products.

    • Sorenson Communications

      Jun 2012 - Aug 2013
      Communication Assistant

      - Conveyed conversation to those hard of hearing.- Achieved and maintained 94% accuracy relaying conversations.

    • Glasses.com

      Aug 2013 - Jan 2016
      Machine Technician

      - Monitored and responsible for maintenance on Satisloh machines valued over 20 million dollars.- Maximized production of our lab by meeting strict deadlines at the highest quality.- Met strict deadlines and provided the highest quality of product for customers.

    • Milestone Technologies, Inc.

      Feb 2016 - May 2018
      IT Technician

      - Configured PC and Mac laptops among other devices within required deadlines.- Consistently went above and beyond to deliver exceptional customer service.- Assisted with documentation to create ServiceNow KB articles.

    • Western Governors University

      Dec 2018 - May 2021
      IT Site Support Technician II

      - Displayed leadership and consistently took initiative leading to an internal promotion.- Used systems (AD, IIQ, SRM, ServiceNow, O365, SQL) to onboard/offboard employees.- Helped develop, implement, improve, and automate workflows to increase productivity.- ServiceNow (Along with daily RITM, Task and INC fulfillment I created KB’s, Reports, Enhancement Request, and utilized Service Catalog)

    • Adobe

      Jun 2021 - now
      Product Operations Platform Engineer

      - Developed within Adobe's instance of ServiceNow using JavaScript- Created Business Rules, Client Scripts, Script Includes, Transform Maps, Data Sources, Import Set's, Tables, Scoped Apps, API's, Widgets.- Helped build out a portal for our team using the widget editor and Angular- Helped build out an API that connects the front end portal to our backend in ServiceNow

  • Licenses & Certifications

    • Lean Six Sigma Yellow Belt

      Luxottica
      Sept 2015
    • ServiceNow Fundamentals

      ServiceNow
      Apr 2021
    • CompTIA A+

      CompTIA
      Sept 2019
      View certificate certificate
    • CompTIA Project+

      Western Governors University
      Jul 2019
      View certificate certificate
    • ServiceNow Certified System Administrator

      ServiceNow
      Apr 2021
  • Volunteer Experience

    • Missionary

      Issued by The Church of Jesus Christ of Latter-day Saints on Feb 2010
      The Church of Jesus Christ of Latter-day SaintsAssociated with Gavin Fahey