Vanessa Zavala

Experience

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  Best Buy

  Apr 2005 - Oct 2009

  Loss Prevention Officer

  • Observed store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary• Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork• Produced comprehensive reports documenting evidence of attempted theft and recovered merchandise• Partnered with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events Show less

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  AlliedBarton Security Services

  Nov 2009 - Jan 2013

  Transportation Lead Officer

  • Reviewed and monitored security camera footage as well as live surveillance feeds to spot trespassers and criminal activity• Executed security rules and procedures by promptly escorting non-compliant individuals out of the building in a calm manner • Survey and monitored activity to remain aware of any potential and or developing security situations

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  CN

  Jan 2013 - Jul 2020

  • Provide leadership for a team of 50 employees and daily operations for the Crew Management division for the Southern Region• Collaborate with union representatives in providing direction and feedback in relation to contractual job placement as well as bidding for positions• Manage multiple teams including Crew Dispatchers, Timekeepers, Standing Bid and Administrative positions while ensuring smooth operation of the Crew Management Center to contribute to the success and safety for other railway departments• Coordinate crew resources with Regional Transportation Officers; identifying cost effective and efficient solutions• Supervise regulatory process for Federal Railroad Administration hours of service reporting for train and engine service employees • Correspond with Field and Executive Management teams and provide necessary crew information and updates Show less • Prioritized incoming public emergency and non-emergency calls in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments• Relayed all emergency information impacted by weather and carrier schedule changes to customers and supervisors• Generated and displayed appropriate symbols for trains specific to each route• Assisted company executives by preparing the daily Company Productivity report to be used for strategic operational planning Show less

  • Crew Management Center Manager

    Sept 2018 - Jul 2020

  • Region Operation Center Coordinator

    Nov 2017 - Sept 2018

  • Crew Dispatcher

    Jan 2013 - Nov 2017
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  United Site Services

  Sept 2020 - Oct 2024

  Successfully coaches and facilitates the onboarding process for new Routing Analysts and Operation Coordinators, ensuring smooth integration into the team and efficient ramp-up of responsibilities.• Demonstrates leadership by overseeing, training, developing, and providing ongoing support to the Routing Analyst Team, resulting in improved team performance and efficiency.• Effectively manages the creation and maintenance of all routes for the Mountain Region, ensuring optimal logistics and timely delivery of services.• Implements and adjusts work procedures as needed to align with production schedules, optimizing resource allocation and enhancing operational efficiency.• Proactively monitors daily reports to ensure comprehensive coverage for open routes and emergency services, mitigating potential disruptions and ensuring continuity of operations.• Conducts thorough research and analysis of maps, routes, and route metrics to support project initiatives, contributing to informed decision-making and strategic planning.• Plays a key role in identifying and reporting safety hazards and incidents to Operation Leadership, promoting a culture of safety and compliance within the organization. Show less Significantly contributed to improving employee safety awareness and compliance by actively supporting the Operations Manager in conducting safety training and maintaining detailed DOT file records.• Elevated team morale and cohesion within the Mountain Region Operations Team through effective mentoring and team-building initiatives.• Successfully guided and supported new technicians through the onboarding process, ensuring their integration into the team and accelerating their readiness for duty.• Implemented and enforced company procedures and standards, resulting in improved operational efficiency and adherence to best practices.• Ensured high-quality service delivery and operational excellence through accurate quality control functions and comprehensive site audits.• Generated actionable insights for individual technician performance enhancement by carefully assessing effectiveness, efficiency, and productivity, followed by targeted one-on-one coaching sessions.• Maintained operational integrity and safety standards by conducting thorough truck and yard inspections, with consistent follow-ups to address any identified issues promptly.• Optimized route efficiency and service delivery by conducting ride-alongs with technicians, effectively identifying and resolving challenging service appointments. Show less Effectively led, supported, trained, and developed the Operation Coordinators Team to ensure optimal performance and growth. Conducted thorough investigations into service lines for the Billing and Post Team.• Effectively communicated information and instructions to Service Techs/Pickup & Delivery Drivers regarding schedule/route changes due to unforeseen circumstances, ensuring smooth operation of services.• Provided crucial support to Service Techs and P&D Drivers during reported emergencies, offering necessary resources and assistance.• Managed inbound customer calls/emails, promptly addressing requests for estimated time of arrival for services or deliveries to enhance customer satisfaction.• Collaborated closely with the Order Entry Team to optimize scheduling of deliveries and services, ensuring efficient allocation of resources.• Proactively conducted outbound calls to customers regarding locked gates, missed services, and other pertinent issues, fostering proactive customer engagement and problem resolution. Show less

  • West Region Routing Analyst Supervisor

    Aug 2022 - Oct 2024

  • Field Development Specialist

    Mar 2022 - Aug 2022

  • Lead Operations Coordinator

    Sept 2020 - Mar 2022
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  Estrella Mountain Elementary School

  Aug 2021 - Mar 2024

  Boys and Girls Basketball Head Coach
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  Elite Valley Aces LLC

  May 2023 - now

  Owner
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  EMR Sports

  Jun 2023 - Dec 2023

  Commissioner
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  ServiceCore

  Oct 2024 - now

  Implementation Project Manager

  -Work closely with our new customers to assess their goals and existing business practices to ensure onboarding alignment, proper account setup, and implementation support-Create and maintain project schedules and timelines within project management software to ensure critical milestones are met-Direct and coordinate the activities of project personnel by routing tasks across multiple departments to ensure projects and client requests are executed efficiently and to the highest standard-Provide other assistance as needed in support of the department’s efforts to maintain strong, long-lasting, and mutually beneficial relationships with clients-Strive for 100% customer satisfaction during the onboarding process Show less