Ragavan V R

Experience

• 

  Integrated Enterprises India Ltd

  May 2019 - Jun 2019

  Internship Trainee
• 

  NatWest Group

  Jan 2023 - now

  Electronic ISA Processing - NatWest, Royal Bank of Scotland, & Ulster• Processing and Performing ISA Regulatory checking & Authorizing ISA Transfer request for ISA accounts as per customer’s request.• Investigating queries related to ISA account and responding to other Financial Institutions by providing support on business processes.• As a Core SME, Extending a support by providing a KT and trained 35+ employees to this process and performing Quality Check to enhance process efficiency.• Allocating cases to users and Monitoring queue status by updating MI at regular interval.• Keying and Authorizing ISA transfer payments request.• Maintaining a focus on ISA transactions processed to improve customer service and experience in timely manner.• Recognized and awarded ovation for providing process training and quality checking during extensive high inflow. Show less

  • Operations Analyst - SME

    Dec 2023 - now

  • Operations Analyst

    Jan 2023 - Dec 2023