Aminul Islam

Experience

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  Event Power

  Jan 2017 - Dec 2022

  Event Planner

  Event PlanningCoordinating with staffsManpower Planning & Arrangement Decorations Setup management Supervising Operational Support

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  The Pride Hotels,India

  Oct 2017 - Mar 2018

  Industrial Trainee
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  The Stadel Hotel

  Oct 2019 - Jan 2020

  Front Office Associate

  - Greeting and welcoming guests- Reservation Management - Check-in and check-out- Guest services- Telephone and email management- Cash & POS handling- Multitasking and problem-solving- Administrative tasks- Collaboration with other departments- Shift handover and reporting

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  Cygnett Hotels

  Jan 2020 - Oct 2020

  Front Office Associate

  - Greeting and welcoming guests.- Answer their inquiries, and provide them information about the facility or services available.- Process guest arrivals and departures efficiently, including verifying identification, handling reservations, assigning rooms, and collecting payments.- Handle incoming reservation requests through various channels (phone, email, central reservation team, online platforms) and ensure accurate data entry and timely confirmation.- Assist with arranging transportation, booking tours, recommending local attractions etc.- Answer phone calls, respond to emails, and reply messages accurately and efficiently. - Manage cash transactions, process payments by POS machine, and maintain accurate records.- Handle multiple tasks simultaneously, prioritize workload, and effectively resolve any guest-related issues or complaints in a timely manner.- Coordinate and communicate with HK, F&B Service & Production Dept within the organization, to ensure smooth operations and seamless guest experiences.- Promote additional services, upgrades, and amenities to guests.- Utilize property management systems, reservation software, and other relevant software applications effectively. Troubleshoot basic technical issues and provide assistance to guests when they needed.- Communicate relevant information to colleagues during shift changes and maintain detailed shift reports. Show less

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  Government of West Bengal

  Nov 2020 - now

  Data Entry Operator

  -Data Entry-Assisting citizens to get eligible on Govt Schemes-Problem Solving-Accuracy-Verification of Documents-Data Cleansing-Maintaining Records-Confidentiality-Time Management-Communication-Computer Skills-Troubleshooting

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  MAGNIFYING EVENTS

  Jan 2023 - now

  Senior Operations Executive
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  Signimus Technologies: Hiring PHP, MERN, Java, DotNet and other Dev

  Mar 2023 - Aug 2023

  Human Resources Intern

  - Job posting on Job Portal (Linkedln,Intershala,UpWork,Nakuri,Indeed)- Screening profiles to filter the suitable candidates as per requirement.- Fulfiling all the urgent requirements between a day.- Maintaining employee records and files along with proper documentation.- Answering to inquiry calls and arranging interviews for the shortlisted profiles.- Assisting the overall operations in HR for ensuring increase in efficiency.- Involved in conducting various employee engagement activities.- Handling employee attendance and assisting leave management.- Providing training to new onboarding candidates. Show less