Fiza Shaikh

Experience

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  Starbucks

  Jun 2021 - Aug 2021

  Customer Service Representative

  I have worked as an Senior Customer Executive for all over India TATA Starbucks brand.Handling Inquiries: Address customer inquiries about products, services, store locations, and hours of operation via phone, email, chat, and social media.Resolving Complaints: Manage and resolve customer complaints and issues effectively and courteously, ensuring a positive resolution.Product Knowledge: Provide detailed information about Starbucks' products, including ingredients, nutritional information, and customization options.Order Assistance: Help customers with placing orders through the Starbucks app, website, or over the phone.Order Issues: Address and resolve any issues related online orders, such as delivery problems, incorrect orders, or payment issues.App and Website Support: Provide technical support for customers using the Starbucks app or website, including troubleshooting login issues, app functionality, and online ordering.System Updates: Inform customers about system updates or changes that might affect their experience. Show less

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  Vighnaharta Technologies Pvt Ltd. (Formerly Known as Realty Automation & Security Systems Pvt Ltd)

  Jan 2022 - Apr 2022

  Research And Development Intern

  • Took part in literature reviews, data collection, and basic experimentation.• Analysing data collected from experiments or research studies using statistical tools and software.• Studied a sensor that counts the number of individuals present in a space to limit crowding.• Actively engaged in learning opportunities to gain new skills and knowledge such as Esp32, Atmega 328p Arduino Uno, Microprocessor.• Got information about their products like IoT sensors – Wireless smoke detectors, Garbage Bin Sensor,Gas leak detector etc. Show less

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  HSBC

  Aug 2022 - Sept 2023

  • Built, executed, tested, and deployed new features using Jenkins pipeline.• Migrated existing Docker services to Docker with Kubernetes.• Practiced Agile Methodologies within the team.• Monitored release cycle process.• Led training for new team members.• Utilized Jira and Confluence for better productivity in agile practices.• Designed user interface using JavaScript, React, Nodejs.• Reviewed pull requests and suggested appropriate changes.• Refactored the existing code to optimise the implementation with better test coverage.• Maintaining software quality and checking for dependencies required for handling unanticipated bugs and debugging the software’s execution process.• Working on the finest encryption method while keeping bank security as the top concern.• Developed the UI tables for storing crucial stock information using C# and JavaScript.• Worked in a team to develop a project for winding down process.• Calculated the exit cost for a bank for its smooth exit. Show less

  • Software Engineer

    Aug 2022 - Sept 2023

  • Trainee software engineer

    Aug 2022 - Mar 2023
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  Liverpool Football Club

  Jun 2024 - Jan 2025

  Casual Hospitality Member

  • Greet and welcome guests professionally.• Address guest inquiries and resolve complaints efficiently.• Serve food and beverages accurately and timely.• Monitor and maintain cleanliness during events.• Refill supplies and restock items as needed.• Follow health and safety regulations to ensure a safe environment.• Sanitize high-touch areas frequently.• Empty trash bins and dispose of waste properly.• Ensure restrooms are clean and stocked.• Report maintenance issues to supervisors.• Coordinate with team members to ensure efficient task completion. Show less

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  Holyrood Nursery Princess Dock

  Jul 2024 - now

  Early Years Practitioner

  Supervision: Constantly monitor children to ensure they are safe and appropriately engaged in activities.Routine Management: Maintain a consistent daily routine, including meal times, nap times, and structured play activities.Developmental Support: Support the physical, emotional, social, and intellectual development of children through age-appropriate activities and play.Positive Reinforcement: Encourage positive behaviour through praise and reinforcement.Parental Engagement: Maintain open and positive communication with parents and caregivers, providing updates on their child’s progress and well-being.Hygiene Practices: Ensure that hygiene practices are followed, including hand washing, diaper changing, and maintaining a clean environment.Continuous Learning: Engage in ongoing professional development to stay current with best practices in early childhood education.Diversity and Inclusion: Foster an inclusive environment that respects and celebrates diversity, ensuring all children feel valued and included. Show less