Chanel Edmond

Experience

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  Buffalo Wild Wings

  Nov 2013 - Dec 2018

  WCT Trainer

  Proactively identified and solved complex problems impacting operationsmanagement and business directionLed team of 5 (WCT TRAINER) engaged in delivering assistance to customer service department on daily basisProvided outstanding Buffalo Wild Wings service to new and long-standing customers by a ending closely to concerns and developingsolutions. Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandingsChecked inventory for required supplies, including Sauces and Utensils and made lists for Dry Storage, documenting needed cleaning productsDelivered an exceptional level of service to each customer by listening toconcerns and answering questionsCleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairsInput information from customer calls and onsite service visits into the company's system using AlohaMentored team members on techniques necessary to complete job tasksComplied with all company safety procedures, policies and regulations to promote safe working environmentTrained and supervised team member to maximize performance and meetdaily objectivesTrained new employees for FOH positions to support team efficiencyOptimized team performance by training new hires on use of equipment, standard procedures and organizational policies Show less

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  Dave & Buster's Inc.

  Mar 2015 - Dec 2019

  Special Events Coordinator Assistant/Street Team Lead

  Recommended daily specials, wine selections and desserts to guideAssistant/Server patrons toward more profitable itemsMaintained tables by removing courses, replacing utensils and refilling beverages promptly.Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverwareManaged closing duties, including restocking items and reconciling cash DrawerServed average of 70 patrons daily at Dave & Busters restaurant with consistent recommendations for exceptional serviceRecorded orders and partnered with team members to efficientlyserve food and beverages Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-suppliedCleaned dining area between guests with efficient sweeping, glasswashing and spill removalAssisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerancesCommunicated effectively with kitchen staff regarding customer allergies,dietary needs and other special requests Show less

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  SP+ (SP Plus)

  Sept 2017 - Jun 2018

  Head Shift Supervisor

  Documented daily production levels, materials use and special incidentsto keep management informed of all activitiesMaintained composure and level-headed mentality during challengingsituations to best resolve situations and serve business needsConducted weekly inventory, resolved discrepancies and completedpaperwork to keep system accurate and currentAssisted with performance reviews to identify areas of improvement and devise proactive approachesMonitored employee performance and safety, conducting retraining to correct problems and optimize productivityVerified employee compliance with housekeeping, safety and sanitaryrequirements to protect team members and customersMaintained operations by performing daily workflow and vacationschedules with Microsoft SchedulesKept areas clean, neat and inspection-ready at all times, maintaining strictcompliance with Hotels guidelines to keep products within tighttolerances Show less

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  Trufl Hospitality

  Mar 2022 - Aug 2023

  Enterprise Hospitality Associate

  Oversaw multiple accounts and worked diligently to meet and exceed performance goals.Built and maintained productive relationships with customers and internal partners. Acted as main point of contact in matters relating to client concerns and needs. Developed successful customer relationships and quickly resolved service requests to increase sales.Renewed existing accounts by cementing trusting relationships with customers. De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.Negotiated contracts and closed agreements to maximize profits.Sourced new opportunities to introduce products and services to potential customers.Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.Motivated and worked with onboarding team members to successfully integrate new employees into organization.Collaborated with sales team to collectively drive growth and market share. Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.Identified customer needs by asking questions and advising on best solutions. Drove sales of company products and services by meeting with customers using strategic and organized approach.Recognized security risks to properly handle situations.Recruited, hired and trained new hires to optimize profitability. Show less