Imran Sarfraz

Experience

• 

  London Borough of Hackney

  May 2004 - Sept 2006

  • Information Assistant for Social Services Performance Review Team

    Oct 2005 - Sept 2006

  • Data and Information Systems Officer for Social Services

    May 2004 - Oct 2005
• 

  Thomson Reuters

  Sept 2006 - Feb 2008

  Central Equipment Room Services Administrator

  Worked for Thomson Reuters Information Services and Technology Service Management Team.Responsible for the management and scheduling of the CER functional areas and inclusive infrastructure

• 

  Fujitsu Services

  Feb 2008 - May 2011

  Service Delivery Manager

  Service Delivery Manager, Gobal Problem ManagerWorked on Thomson Reuters account. Responsbile for end-2-end problem management processes for Workplace, Finance and MIS infrastructure and applications including Siebel CRM.

• 

  Thomson Reuters

  May 2011 - Dec 2011

  Global Problem Manager for MIS Service Operations

  Worked in Technology Operations Service Management team as a process champion, providing problem management service to MIS.

• 

  Ladbrokes

  Feb 2012 - Apr 2014

  Problem Manager - Process Owner

  Introduced problem management culture across the operational, development and architecture functions to ensure standardised, recorded, and repeatable process used across the organisation.

• 

  Thomson Reuters

  Apr 2014 - Dec 2016

  Problem Manager

  Worked in Elektron Managed Services (EMS) Operations team providing clients with a range of business critical services including both consolidated and low latency financial market data, value-added applications, bespoke systems and collocation facilities.

• 

  To spend time with family

  Jan 2017 - May 2018

  Career Break

  Following redundancy from my last employment, I decided to take a break from work to spend time with family and look after my mother who was unwell.

• 

  Fiserv

  May 2018 - now

  Problem Manager