Dee Byrne

Experience

• 

  Dell Computers

  Jan 1997 - Feb 2003

  Sales Manager

  Various roles including Sales Manager, Six Sigma Project Manager, Trainer and Coach

• 

  Eircom

  Apr 2003 - Dec 2004

  Sales Manager

  Sales Manager Managing 4 teams, a field sales team, call centre based team, outbound call team and also a renewals sales team. Total headcount of 80FT. Carrying a revenue target of €1.8 m per yearDesigned recruitment strategy for outbound team.Recruited team of 60FTE within 3 months.Delivered on sales targets.

• 

  ATS - Advanced Telephone Systems

  Jan 2005 - Mar 2009

  Sales Manager

  Sales ManagerSet up/ Recruit for and manage telesales division of company and manage field sales division.Managing a revenue target of €4 m per yearCreation and design of full reporting suite. Build process of working with field sales team. Design life cycle management process.

• 

  O2 Ireland (a Telefónica Company)

  Apr 2009 - Dec 2014

  Voice channel Manager & Strategic Partners

  Managing both outsource partner and in house sales team.Primary focus on base management – Retention, upsell and cross- sell to drive revenue from existing base, along with acquisition of new customers.Ownership of budget of €3.5m delivering revenue of €7m. Internal team of 30FTE and outsource team of up to 95FTE. Relationship management of key strategic partners for Telefonica.

• 

  FTI Consulting

  Jun 2015 - Aug 2017

  Director

  Director at FTI Consulting - Key areas of speciality is customer value management and contact centre optimisation. Working with a variety of clients on projects to drive customer satisfaction and value from their customer base. Working with Telcos, Utilities, Financial services and aviation

• 

  Amazon Web Services (AWS)

  Sept 2017 - Apr 2021

  Serving AWS Enterprise market for EMEA. Managing both internal and remote teams to ensure Enterprise customers maximize the value of the products with AWS.

  • EMEA CS Enterprise Operational Manager

    Mar 2019 - Apr 2021

  • Customer Service Operations Manager

    Sept 2017 - Mar 2019
• 

  Microsoft

  Apr 2021 - Nov 2024

  • Principal Identity ACE Manager at Microsoft

    Mar 2023 - Nov 2024

  • Snr. Customer Engineering Mgr.

    Apr 2021 - Nov 2024