Basil Lazarus

Experience

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  Trident Hilton, Gurgaon

  Jun 2003 - Oct 2004

  Food & Beverage Assistant

  (Providing blend of comfort and luxury at this award-winning Hotel offering opulent rooms, incredible restaurants, an exclusive spa and a host of lavish amenities)- Selected for OCER program by Oberoi Hotels through campus interviews- Being a part of pre-opening team member successfully planned and executed set up of F&B outlets like in room dinning & butlers.

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  Convergys India Private Limited

  Nov 2004 - Feb 2006

  Senior Process Executive

  (Technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands)- Providing exceptional customer service to customers of AT&T now Cingular Wireless (US) calling in with their queries while maintaining highest quality of customer service.- Maintain Quality, AHD as per standards laid down by company.- Handling high volume inbound calls from customers based in US demonstrating Ability to work in fast-paced and dynamic environment. Show less

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  Buzz Contact Center

  Mar 2006 - Nov 2007

  Senior Customer Representative

  - Part of the pre-opening Team of DU Telecom in Dubai. - Worked with the Training Team during pre-launch phase of du telecommunications, Dubai and assisted them in designing Training Modules & Delivering Systems Training.- Planning the training and standardization of service delivery.- Monitoring the work of individual representatives and of the team.- Conducting quality assurance surveys with customers and providing feedback to the team.

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  Emirates Palace Hotel

  Dec 2007 - Mar 2008

  Team Leader

  - Worked as a Team Leader in the Food and Beverage Service Team at the Emirates Palace Hotel managed by the Kempinski Group, Abu Dhabi- Responsible for operations of a specialty Italian restaurant & to promote and ensure guest satisfaction.- Record transaction / orders in Point of Sales systems at the time of order.- Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.- Ensure that hotel brand standards and SOPs are consistently implemented.- Complete closing duties, including restocking items, turning off lights, etc.- Conducts monthly inventory checks on all operating equipment and supplies.- Take an active role in coaching and developing junior staff. Show less

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  Infosys BPO Limited

  May 2008 - Sept 2018

  Senior Associate Manager Facilities

  Manage upkeep and maintenance of existing Infrastructure.Asset or Inventory Management. Track AMC for critical equipments.Identify needs, source and implement new technologies for improved Facilities managementTake over New Infrastructure and Set Up Operations.Manage facilities related Disaster Recovery/Business Continuity Process.Manage Food Courts, Catering and Banquet Operations.Participate in Internal/External Audits. Plan, Interview, Recruit and Deploy Contractual Resources. Analyse and action on feedback provided by customers wherever feasible. Cost Control. Collate, Analyse, Cash effective deals/measures. To manage the Housekeeping FunctionTo Implement Environment Friendly Practices. Vendor ManagementMonitor Travel/Accommodation Operations at DC. Show less

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  Infosys BPM Ltd

  Oct 2018 - now

  Senior Manager Facilities

   Administration & Facility Management:- Managing operations of Four office buildings located in various IT-parks of Pune which comprises 7,63,859 sq. ft. area with seating capacity for 10407 seats.- Managing the team of 6 resources with 10000 + employee strength Projects:- Set up 3 facilities (6,35,880 sq. ft area at Pune & 25,000 sq. ft area at Nagpur) - Setting up of Infosys facilities & operations at Nagpur Delivery Centre- Coordination for project plan, facility layouts, timelines, project updates- Finalization & taking handover of the facilities and various equipment’s fitted in the premises- Space Allocation to various projects and mobilization- Lease deeds and ensuring the smooth transition of lease premises- Conducting Facility Audits as per norms and needs MEP Services:- Reduction in Power Consumption for Work Area Illumination by undertaking CFL to LED Retrofits.- Reduction in Power Consumption for Work Area Temperature by enabling Automation.- Taking up projects for replacing ageing MS CHW supplying chilled water to server room PAC with corrosion resistant, durable, flexible and longer life span HDPE lines- Managed Project for replacing aged PAC with Vertiv Liebert® to aid modernization of HVAC in Live server room by, improving energy efficiency, smart & responsive PAC infrastructure.- Ensuring functionality of all equipment’s with backup- Daily Dashboard analysis to ensure the health checkup and functionality - Automation & Integration in BMS- AMC control and monitoring Budgetary Planning & Control:- Responsible to preparing Capex & Opex Budget for the building- Proactively Examining the Monthly MIS to have the better control- Overhead comparison and analysis reports generation and submission for management reviews Food Court Management:- Manage Food Court Operations in FSMS guidelines- Induct, Review & Vendor Change Management- Work with Food aggregators by enabling online food ordering options Show less