Pramodani Wilwalaarachchi

Experience

• 

  SYNERGEN Health

  Jun 2015 - Mar 2025

  Revenue Cycle Management: Handling billing, collections, and payment processes, ensuring compliance with regulations. Addressed escalated client inquiries and prepared performance reports for senior management.Recruitment & Onboarding: Assisted in recruitment processes, including resume screening, interviews, and coordination. Played a key role in onboarding, ensuring smooth integration for new hires.Employee Relations: Resolved escalated employee inquiries and complaints, maintaining positive relations.Team Supervision: Supervised and trained revenue cycle staff, conducted performance evaluations, and set goals to ensure high standards.Strategic Collaboration: Partnered with management on strategic initiatives, implemented new technologies, and tracked KPIs to boost operational efficiency and revenue collection.Process Improvement: Identified and implemented efficiency improvements, reducing errors and enhancing revenue collection.Stakeholder Communication: Maintained effective communication with internal teams, healthcare providers, insurers, and regulatory bodies Show less Supervise, delegate and motivate team members to achieve all client and company goalsProvide innovative solutions to help increase efficiencyConduct detailed quality analysis on all team membersMonitor, analyze and improve team efficiencyPlay a key role to complete all daily operational requirementsCommunicate with the client to understand their requirements and communicate with team to help fulfill all client requirementsConduct industry risk research that can potentially endanger or benefit the client or company Show less

  • Assistant Manager

    Apr 2023 - Mar 2025

  • Senior Team Lead

    Apr 2022 - Apr 2023

  • Team Lead

    Apr 2021 - Apr 2022

  • Assistant Team Lead

    Apr 2018 - Apr 2021

  • Senior Operations Analyst

    Apr 2017 - Apr 2018

  • Operations Analyst

    Jun 2015 - Apr 2017
• 

  Veradigm®

  Oct 2024 - now

  RCM Manager

  Oversee end-to-end revenue cycle (registration, coding, billing, collections).Manage and train billing/coding staff; ensure regulatory compliance.Analyze and reduce claim denials; improve cash flow.Generate performance reports, track KPIs, and enhance revenue processes.Lead process improvement initiatives for greater efficiency and profitability.