Thaslima S

Experience

• 

  Adfc Pvt, Limited. A Subsidiary Co. Promoted By Hdfc Bank Limited

  Mar 2011 - Dec 2013

  Senior Customer Care Associate
• 

  Standard Chartered Global Business Services Pri

  Jan 2014 - Nov 2018

  Senior Client Care Executive

  1) Maintaining good relationship with the customers.2) Resolve the queries and customer service request and getting business and having smooth relationship with them and make myself as one point contact.3) Product knowledge is a key for success that I follow always.4) Review my existing base and act based on the portfolio and approach them to do well and Record sales information month on month.5) Provide enough feedback on future buying trends to their respective customers.6) Handling the team and coordinate with them for calls.7) Maintains customer record by updating account information8) Process orders and fulfil customer needs to ensure customer satisfaction. Show less