Nicholas Huggins

Experience

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  The Power Source

  Nov 1998 - Feb 2011

  Office Manager

  Responsibilities included accounts payable, receivables and verification of bank deposits using QuickBooks. Handled all order entry, invoicing, shipping, receiving, and purchasing. Generate new bid proposals, and follow up on new customer leads, solve quality assurance problems, generate new sales, educate current and new clients on the best application for their projects. Engineer and assemble custom batteries with complete schematics. Duties also include warehouse management, inventory control, loading and unloading of trucks, preparation of shipments, damage claims, and heavy lifting. Selected Contributions:♦ Successfully managed all parts of distribution that includes implementation of automated distribution systems; increased cash flow by reducing outstanding receivables from 45 days to 15/10 days, minimizing risk from marginal clients; hiring, training and administering staff; expanding and managing budget; Accounts receivable/payable and account collections; Bank deposits and account reconciliation; Maintained up-to-date statements. ♦ Managed strategic relationships with major suppliers, including Eagle-Picher, TNR Technical, Power Sonic, Universal Power Group, Potter Electric, Central Transport, Saia, and UPS.♦ Expert in planning the draft processes, policy development and documentation; employee safety, welfare, wellness and health; organization, strategies and procedures for distribution. Show less

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  Healthcare Services Group, Inc

  Oct 2011 - Oct 2013

  Area Manager

  Oversee Housekeeping, Laundry, and Janitorial services at four Long-Term Care/Skilled Nursing Facilities and manage own service contract as Director of Housekeeping, Laundry and Janitorial Services. Responsibilities include managing staff of 10-30, Client Satisfaction, Quality of Operations, Staff Development, Process Payroll, Schedule Staff, Order Supplies, Vendor Management, and the financial success of the individual service contract. Oversee the progress of Management Trainees throughout the district and mentor graduated trainees within the district.Selected Contributions:♦ Recruitment and hiring of trainees for training facilities♦ Development and creation of daily operating procedures for front line staff♦ Planning the draft processes, policy development and documentation; scheduling, discipline procedures, hiring process, payroll, employee safety, welfare, wellness and health; organization, strategies and procedures for district.♦ Manage budgets for facility♦ Manage vendor accounts and order supplies Show less

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  Verizon Wireless

  Dec 2013 - Jan 2017

  Customer Relations Executive

  Experienced provider of customer support in busy call center environments for wireless telecommunications. Fostered unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Utilized strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Assist customers interested in cancelling service with the overall best solution to suit their needs to address current and future needs, preventing unnecessary cancellation of service.Selected Contributions:♦ Oversee team of 13 and provide floor assistance training in call center setting.♦ Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.♦ Developed and implemented strategies for assisting angry, emotional, and/or irrational customers. Show less

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  Brightwood College

  Apr 2017 - Jul 2018

  Student Vocational Nurse

  Provided medical comfort care to patients. Assist patients with activities of daily living. Administer prescribed medications per doctor order. Monitor and maintain accurate patient records.Communicate with physician, charge nurse and other nursing staff regarding patient care. Educate patient of health maintenance and plan of care.

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  Eskaton

  Apr 2018 - Nov 2018

  Resident Medication Assistant

  ♦ Implement patient care for residents in Assisted Living, Memory Care, and Independent Living setting.♦ Assess/monitor resident status and notify Wellness Nurse of any clinical change.♦ Assist resident with medication dispensing and treatments. Prepare medication refill order request.♦ Assist residents with bathing, oral hygiene, grooming, eliminating, ambulating, and feeding.

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  Travelers

  Dec 2018 - now

  Nurse Medical Case Manager

  Provide workers' compensation medical case management with emphasis on early intervention, return to work planning, coordination of quality medical care on claims involving disability and medical treatment as well as in-house medical reviews as applicable to claim handling laws and regulations. Responsible for helping to ensure injured parties receive appropriate treatment directly related to the compensable injury or assist claim handlers in managing medical treatment to an appropriate resolution. Show less