Harsh Singh

Experience

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  Wipro Limited

  Sept 2017 - Oct 2022

  Project Engineer
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  Dell EMC

  Nov 2017 - Oct 2022

  Technical Support Engineer

  Title Technical Support Engineer II - Enterprise Technical ServicesDates EmployedApr 2017 – PresentEmployment Duration 3 yrsLocation bangalore, India• Enterprise remote support for DELL EMC's storage virtualization appliance, 'VPlex'• Troubleshoot SAN configurations, internal and external IP connectivity and Linux kernel issues• Engage in cross-business-unit collaborations to leverage technical expertise across solutions (VMAX, VNX, XtremIO, RecoverPoint, Cisco/Brocade, AIX/ESX/Linux/SunOS/Windows)• Perform Root Cause Analysis (RCA), log analysis and assist in documenting analysis, findings and recommendations• Effective management of customer severity and customer relation throughout the life-cycle of a service request• Improve and maintain customer experience by collaborating with and engaging the local account team• Engage in cross-vendor technical discussions to expedite customer issues and reduce customer impact/downtime• Compile and leverage technical Knowledge Base Articles (KBA) to improve Knowledge-Centered Service (KCS) experience for customers and internal personnel Show less

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  Automation Anywhere

  Oct 2022 - now

  Technical Support Engineer II