James Grothe

Experience

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  Best Buy

  Jan 2004 - Jan 2005

  Sales Associate
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  Flagstar Bank

  Nov 2005 - Oct 2007

  Personal Banker

  Position involving communication with customers on a frequent basis. The communication would include promotions specific to their needs and also general assistance with their account(s).

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  Intel via Kelly Services

  Jan 2006 - Jan 2006

  Sales Representative

  Visited client locations to enhance product knowledge, assisted with event planning, distributed technical knowledge quizzes and handed out prizes to achievers of high product understanding.

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  The Anchor

  Mar 2006 - Oct 2006

  Office Assistant

  Contacted prospective ministers for opportunities to speak, setup accommodations for visitors to the area, organized and planned events.

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  BCforward

  Sept 2007 - Jul 2010

  SAP User Administrator

  Business Process - Conceptualized and collaborated with the infrastructure team to implement an innovative system creating ease of authentication within the entire system landscape. Worked with application developers to create an application within the SAP environment which allowed for massive delimitation and modification of security permissions in the Production, Quality, and Testing environments.Administration - Created and maintained user accounts within production and development environments spanning the entire suite of SAP applications. Provisioned access to Edge Dynamics, Catalyst, and Cranberry applications. Modified sets of security permissions mapped to specific positions to ensure no issues regarding segregation of duties existed. Documentation – Maintained standard operating procedure documentation. Established new standard operating procedures for new systems and programs added to the work force. Internal Client Support – Used Remedy ARS service software to receive and resolve requests spanning all security provisioning and account maintenance for the global integration team. Provided technical training to clients for SAP IDM 7.1 and GRC 10.0. Show less

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  Zanett

  Jul 2010 - Jul 2014

  IT Systems Analyst

  Business Process – Designed and implemented a Windows Deployment Server to decrease time requirements for new PC imaging. Redesigned the onboarding and off-boarding process as a member of a cross functional team. Documentation – Created new user guides, standard operating procedures and self-service guides. Utilized SharePoint to share and maintain documentation to maintain versioning and consistent levels of support throughout the organization.Internal Client Support – Team lead for service desk support of distributed workforce. Performed analytics to identify recurring issues and researched improvements to reduce calls and improve productivity.Administration – Created and maintained user accounts within production and development environments for Oracle EBS, Active Directory, and Microsoft Exchange. Maintained Sharepoint Show less

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  One America

  Sept 2014 - Oct 2014

  Consultant Tech Writer

  Created documentation and increased process flow for document creation.

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  UnitedHealth Group

  Nov 2014 - May 2017

  Senior Business Process Analyst

  Business Process – On a weekly basis, created FTE staffing plans with updated forecasts to determine overage or shortages within 70 unique areas. Collaborated with database team to create 100% accurate representations of previously unused data.Documentation – Created business requirement documents. Created and documented team process in collaborative team environment. Established collaboration space for support sites within SharePoint environment.Internal Client Support – Met with business partners on a weekly basis to provide insight into appropriate staffing requirements in order to meet business goals. Provided trend analysis stating with 95-100% accuracy the resulting staffing requirements over a 13 week period. Accuracy of reports met goals 100% of the time. Show less

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  Self-employed Father

  May 2017 - now

  Father

  Daily tasks involve providing safe and secure location for my children to live.