Vanessa Figliuzzi

Experience

• 

  The Co-operators

  Mar 1999 - now

  • Manages call centre, accounts receivable and operational units for processing and support related to client policy and billing applications.• Manages and integrates multiple business changes into operational business units.• Provides leadership and guidance to staff ensuring the delivery of high quality, efficient and cost effective service to clients.• Enhances the effectiveness of services to distribution partners through continuous process improvements and consistently strong service delivery.• Implements projects and programs that contribute to planned profit and expense goals. Show less • Manages a team whose role is to provide a variety of administrative functions in the maintenance of sales compensation, administration and contractual agreements for independent insurance advisors.• Manages design, implementation, communication, and maintenance of sales compensation programs, rules, procedures and processes under the direction of the Distribution Management Group.• Liaison with numerous CGIC business areas and several companies within CGL regarding issues, joint ventures and compensation changes that may affect their processes or systems.• Communicates with senior management, field management and insurance advisors, responding to emerging needs and concerns regarding day-to-day sales compensation, group benefits, administration and contracts.• Overall responsibility for sales compensation statistics reported from the agency systems to the General Ledger, Payroll and management reports. Show less

  • Associate Vice President, Fulfillment Service Centre

    Aug 2020 - now

  • Client Service Manager

    Oct 2010 - Aug 2020

  • Agency Services Manager

    Jul 2007 - Oct 2010

  • Operational Supervisor

    Nov 2005 - Jul 2007

  • Technical Statistical Analyst

    Jan 2002 - Nov 2005

  • Statistical Analyst

    Mar 1999 - Dec 2001