Vishnu S

Experience

• 

  CADD Centre Training Services Pvt Ltd.

  Oct 2012 - Aug 2014

  CADD Engineer

  My responsibility as CADD Engineer was to train softwares like AutoCAD, AutoCAD Electrical, Revit MEP, Microsoft Project and Primavera.

• 

  Cmercury

  Aug 2014 - now

  Responsibilities include:- Help define the product vision for building Multi-Channel Marketing Automation Platform and create the roadmap to execute this vision.- Work closely with the marketing, sales and customer success teams to understand what our customers want and make sure that the roadmap delivers those needs.- Engage with the customers and users to get constant feedback on how the platform is performing and how to make it more rich productwise. - Work closely with the engineering team to define plans, execute them and launch key features on a continuous basis- Work with UX designers to help create delightful user experience- Make sure that every feature being launched is being held to highest product standards Show less Responsibilities include:- Investigation on accounts where deviations from a normal pattern or negative trend & taking corrective measures based on the data points.- Providing critical data points to the top & middle-level managers to act upon the events.- Initiating performance related reviews, optimising strategies and performance level enhancement tasks.- Strategic planning & sharing optimisation strategies for key accounts.- Keeping track of risky clients on weekly basis to safeguard server farm reputation. (spam complaints, bounce rate, extremely poor open rate, blockage & deferrals) - Coordinating with clients regarding abuse complaint audits. - Maintaining cordial relationships with major ISPs & blacklisting agencies. Show less

  • Deputy General Manager Marketing

    Jan 2024 - now

  • Product Manager

    Jan 2019 - Dec 2023

  • Sr. Email Deliverability Analyst

    Aug 2018 - Jan 2019

  • Automation Lead

    Aug 2016 - Aug 2018

  • Client Service Executive

    Aug 2014 - Aug 2016