Loke Min Hui

Experience

• 

  ASSB

  Mar 2007 - Mar 2016

  Customer Technical Support Engineer
• 

  Ogilvy & Mather Malaysia

  Jan 2008 - Mar 2016

  Outsource Engineer
• 

  IBM

  Mar 2014 - Mar 2016

  Contractor
• 

  IBM

  Jun 2016 - May 2021

  The Image Builder is the Technical developer who creates a customer's image. The Image Builder is responsible for all of the following:-reviewing the assigned work request and asking for clarification if needed-using approved image tools to develop the image according to customer requirements-engaging the Factory FSL if technical issues arise that he needs assistance with-performing quality assurance testing of the image-creating an Image Build Summary documenting issues/workarounds etc. that occurred during the image build Show less

  • Image Builder/Tester (Global Technology Services, Mobility Services)

    Jun 2016 - May 2021

  • Service Delivery Specialist

    Jun 2016 - May 2021
• 

  NEC Asia Pacific Pte Ltd

  Sept 2021 - Mar 2022

  IT Service Desk Engineer

  Dealing with incoming faults in a professional, courteous manner over the phone and via email, currently assign to support customer (Fujifilm) for Hongkong, China and Taiwan to mainly Cantonese or Chinese speaker, and backup as Australia, Malaysia, Singapore, Philippine and New Zealand.- Taking ownership of faults and managing them in a logical and methodical manner.- Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures.- Conducting full and through diagnostics with end users to enable first point of contact fault resolution.- Ensuring all faults are progressed & cleared within SLA, escalating to other internal and external teams as appropriate.- Managing faults through their entire life cycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.- Diagnosing and resolving problems to the customers satisfaction.- Maintain and develop own knowledge and skills to assist with first time fault resolution.- Identify and escalate repeat issues or service risks into service management teams- Sharing knowledge with team colleagues. Show less

• 

  Linkdood

  Apr 2022 - now

  Technical Support Engineer