Bindu Premchandran

Experience

• 

  Foodhouse Distribution Pvt. Ltd

  Nov 2000 - Dec 2003

  Secretary to the Director cum Data Analyst

  Office Administration including business correspondenceMaintain Customer Database Generating weekly and monthly sales report, analyzing the reports and submitting the same to the higher level managementInteracting with the sales team for smooth supply of items to the customersResponsible for supply chain of items in different parts of the countryCustomer interactionsHandle Petty cash and other bank transactionsRecruiting people for sales and house keeping

• 

  Dutch Foodhouse Distribution Pvt. Ltd

  Nov 2000 - Dec 2003

  Secretary to the Director cum Data Analyst

  Office Administration including business correspondenceMaintain Customer Database Generating weekly and monthly sales report, analyzing the reports and submitting the same to the higher level managementInteracting with the sales team for smooth supply of items to the customersResponsible for supply chain of items in different parts of the countryCustomer interactionsHandle Petty cash and other bank transactionsRecruiting people for sales and house keeping

• 

  Accenture Business Services

  Jan 2004 - Mar 2004

  Validating scanned documents and updating the data to the systemCompile, sort and verify the accuracy of data before it is entered.Locate and correct data entry errors, or report them to supervisorsMaintain logs of activities and completed work. Validating scanned documents and updating the data to the systemCompile, sort and verify the accuracy of data before it is entered.Locate and correct data entry errors, or report them to supervisorsMaintain logs of activities and completed work.

  • Process Associate

    Jan 2004 - Mar 2004

  • Process Associate

    Jan 2004 - Mar 2004
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  Dell International Services

  Mar 2004 - Apr 2008

  Analysing the credit worthiness of the new and existing clients.Data mining to get financial information of Customers through the internet and other credit related websites (DNB, ERAM).To obtain sufficient information to assess the creditworthiness of newly proposed and existing customers promptly, efficiently and cost-effectively, using information sources appropriate to the level of exposure and liaising where necessary with colleagues and management. To ensure that all clients meet the company's requirements regarding the Table of Denials listingKeeping a check on the credit status of existing & as well as new clients (releasing credit hold for the Order management department to book the order in the system on bases of their credentials.Regular review of existing customers to ascertain any financial information that could have a bearing on Dell's business relationship with the customer.Partnering with sales / Business partners for Documentation, Financials that are required to expedite the credit analysis.Observing market trends and current news to identify any existing or potential customer that could become a credit risk.Identification of probable bankruptcy clients through regular analysisInteraction with internal legal team to provide information on bankruptcy accounts, a very time sensitive role.Ensure that planning activities to enable accurate communication requirements and general customer needs: provision of timeframes and setting customer expectations as appropriateManage and escalate individual team member performance issues accordingly.Actively look for ways to improve methods of working and share across teams Show less Analysing the credit worthiness of the new and existing clients.Data mining to get financial information of Customers through the internet and other credit related websites (DNB, ERAM).To obtain sufficient information to assess the creditworthiness of newly proposed and existing customers promptly, efficiently and cost-effectively, using information sources appropriate to the level of exposure and liaising where necessary with colleagues and management. To ensure that all clients meet the company's requirements regarding the Table of Denials listingKeeping a check on the credit status of existing & as well as new clients (releasing credit hold for the Order management department to book the order in the system on bases of their credentials.Regular review of existing customers to ascertain any financial information that could have a bearing on Dell's business relationship with the customer.Observing market trends and current news to identify any existing or potential customer that could become a credit risk.Identification of probable bankruptcy clients through regular analysisInteraction with internal legal team to provide information on bankruptcy accounts, a very time sensitive role. Show less Operate all established collection procedures using initiative, imagination and flexibility to achieve targeted expectations/results while promoting customer good will.Serving as a liaison between internal and the external clientsDeveloping relationships with a client by being proactive, displaying a thorough understanding of their business, and providing innovative business solutions.Contacts with customers regarding all unpaid items following up communications frequentlyAnticipate developments and to identify accounts that requires special attention and act decisively to resolve difficulties, consulting management where appropriate.Raising relevant actions to advise management on Customer complaints and requirementsDevelop and maintain harmonious and effective working relationships with all customers, departmental colleagues, account managers, country based Customer Liaison internal clients based Order Management associates in the common goal of ensuring timely payment of invoices and resolution of customer queries.Prepare Debtors Commentary on a monthly basis which critically analyses the past months performance and singles out the performance indicators.Sending of reminder correspondence to the non payers after a cut off date which is followed by a stop of orders notifying the payment clause of the contract. Show less Operate all established collection procedures using initiative, imagination and flexibility to achieve targeted expectations/results while promoting customer good will.Serving as a liaison between internal and the external clientsDeveloping relationships with a client by being proactive, displaying a thorough understanding of their business, and providing innovative business solutions.Contacts with customers regarding all unpaid items following up communications frequentlyAnticipate developments and to identify accounts that requires special attention and act decisively to resolve difficulties, consulting management where appropriate.Raising relevant actions to advise management on Customer complaints and requirementsSending of reminder correspondence to the non payers after a cut off date which is followed by a stop of orders notifying the payment clause of the contract. Show less

  • Credit Analyst Expert

    Feb 2006 - Apr 2008

  • Credit Analyst Expert

    Feb 2006 - Apr 2008

  • Collection Executive

    Mar 2004 - Jan 2006

  • Executive

    Mar 2004 - Jan 2006
• 

  Thomson Reuters

  May 2008 - now

  Compliance Specialist

  Conducting effective internal audits to ensure development, delivery, quality & Compliance standards are achieved. Establishing and revising quality standards, specifications and reference manuals as well as accountability for the development and implementation of test plans. Testing the effectiveness of the existing Controls and analyzing for the newly transitioned process.Regularly communicate with the regional Audit teams on the findings in the reconciliations & work towards the action Plan for the next quarter.Ensure Compliance regulations are met & coordinate with the external auditors during the yearly Audits.Documenting and standardizing the Controls with Process Maps, SOP, Checklists, and Control points.Analyse and build process improvements and simplification for regional processes that are moved to the Bangalore team. Ensure consistency where there are specialised processes required for the team which could be carried out by different groups/functions within and outside the team. Show less

• 

  IBM Global Process Services

  Jul 2010 - Jul 2010

  Lead F

  To execute various internal controls tests and compliance reviews in order to determine that internal controls are operating as designed IBM's policies regarding control standards, documentation, and testing.Assist with root cause and risk analysis as required, to re-test the control to assure than the remediation was effective. Maintain supporting documentation in WWBCITControl Testing for Data Security & Privacy and Independent reviewer of Data Security and Privacy to ensure effective and efficient processes are deployed Identify and remediate existing DS&P risks in the contract portfolio. To streamline and improve the efficiency of our control systemReview Responses and Test Compliance/Execution of KCOs Document Defects in Defect RecordsEnsure Remediation and Perform Retest. Report Results through weekly calls with higher managementConducting ongoing status reporting related to testing trends and measurements of control posture and programs including support of quarterly Management Self Assessments (MSA) reporting, scoreboard, key controls, metrics and other ongoing process control management and certification systems. Show less

• 

  IBM

  Jul 2010 - now

  Conducting effective internal audits to ensure development, delivery, quality & Compliance standards are achieved in the Order Management. Establishing and revising quality standards, specifications and reference manuals as well as accountability for the development and implementation of test plans. Regularly communicate with the regional Audit teams on the findings in the reconciliations & work towards the action Plan for the next quarter.Ensure Compliance regulations are met & coordinate with the external auditors during the yearly Audits.Documenting and standardizing the Controls with Process Maps, SOP, Checklists, and Control points.Analyse and build process improvements and simplification for regional processes that are moved to the Bangalore team. Ensure consistency where there are specialised processes required for the team which could be carried out by different groups/functions within and outside the team. Show less

  • Business Control Specialist

    Jul 2010 - now

  • Deputy Manager

    Jul 2010 - now

  • Lead F&A Operations

    Jul 2010 - Jul 2010