Esperanza Prado

Experience

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  HBS

  Jun 2014 - Jul 2014

  Commentary Assistant

  Responsible for assembling and testing the commentators machines during the 2014 Fifa World Cup games in Rio de Janeiro. Provided assistance to journalists that were facing challenges during their transmission of the games.

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  Walt Disney World

  Dec 2014 - Feb 2015

  Merchandise Host

  Responsible for sales, exchanges, inventory and overall store organization. Managed guest feedback and complaints, actively listening to concerns and addressing issues promptly and effectively to exceed expectations.

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  JW Marriott

  May 2015 - Apr 2016

  Communications Trainee

  Creation, production and translation of social media posts. Social media monitoring. Production of press releases. Creation of curated events and amenities for guests and influencers staying at the hotel in order to generate engagement and value to their on-site experiences.

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  Walt Disney World

  May 2016 - Aug 2016

  International Super Greeter

  Provided exceptional guest service to ensure an unforgettable experience for visitors at Walt Disney World Resort. Assisted guests with inquiries, requests, and problem resolution, maintaining a positive and welcoming atmosphere. Collaborated with cross-functional teams including operations, entertainment, and hospitality to coordinate guest experiences and ensure seamless service delivery. Utilized communication and problem-solving skills to handle various situations, including language barriers, accessibility needs, and lost items. Show less

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  In Press Porter Novelli

  Apr 2017 - Aug 2018

  Developed and executed strategic communication plans to enhance brand reputation and visibility. Created press releases, media kits to support PR campaigns. Responded to media inquiries and managed crisis communication strategies during sensitive situations. Cultivated relationships with journalists, influencers, and industry experts to secure media coverage. Monitored media coverage and analyzed metrics to measure the impact of PR efforts.

  • Communications Assistant

    Feb 2018 - Aug 2018

  • Internship

    Apr 2017 - Jan 2018
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  Marlin Hotel Dublin

  Jun 2019 - Sept 2019

  Food And Beverage Attendant

  Provided exceptional service to guests in a fast-paced food and beverage environment, ensuring a memorable dining experience.

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  Amazon

  Oct 2019 - now

  Author

  Author of best selling mystery and romance novels Hamartia, Não Me Deixe Esquecer and Rota de Fuga, published by Editora Letramento and Amazon Direct Publishing. Over 2 million pages read online.

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  Freelancer

  Dec 2020 - now

  Public Relations

  Developed and executed strategic communication plans to enhance brand reputation and visibility. Created press releases, media kits to support PR campaigns. Responded to media inquiries and managed crisis communication strategies during sensitive situations. Cultivated relationships with journalists, influencers, and industry experts to secure media coverage. Monitored media coverage and analyzed metrics to measure the impact of PR efforts.

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  Grupo Editorial Letramento

  Apr 2021 - now

  Author

  Author of mystery novel Hamartia.

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  BNP Paribas CIB

  Mar 2023 - now

  Data Quality Analyst

  Responsible for assuring quality checks new clients are logged into the system. Analysis of data to identify and investigate mistakes or system flaws and then coordinating with different internal teams to ensure an efficient and effective resolution of challenges and discrepancies.