Adam Kris

Experience

• 

  Iwing Kristanti Event Organizer

  Sept 2011 - Mar 2012

  Telemarketer Executive

  • Prepare events schedule, register the speakers, and create invitation to the attendees. • Answering customer inquiries in a timely manner, managing customer accounts, following up with customers for administrative purposes, and provide troubleshooting assistance to ensure customer centricity and improve customer experience.• Ensure timely client onboarding through collaboration with Sales and Compliance teams, following up with customers regarding their account openings• Handle pre and post transaction customer queries/ requests and collaborate with the Ops/ Compliance/ Tech/ Treasury teams on all payment related issues. Show less

• 

  Polynesian Cultural Center

  Apr 2012 - Dec 2014

  Lead and Trainer at Concessions, In-Center Marketing Department

  • Managed 35+ workers to ensure job completion and professional customer service• Responsible to verify, input and reconcile daily cash and credit entries into the financial report• Trained new workers to complete tasks efficiently in a limited amount of time, enhancing sales and productivity • Monitor and control F&B costs and financial performance in daily, weekly, and monthly basis• Develop marketing strategies and online+offline promotional campaigns • Responsible for monitoring inventories and supplies to ensure an orderly workplace Show less

• 

  Greenorange Photography

  Jul 2012 - Jan 2020

  Photographer and Founder

  Facebook Fan Page:-Greenorange Photographyhttps://m.facebook.com/AKLbyadamilano

• 

  The Church of Jesus Christ of Latter-day Saints - Human Resources

  Sept 2013 - Dec 2014

  Financial and Membership Clerk

  - Voluntarily managed donor’s accounts totaling 160+ using church's software. - Verified accuracy of collected donations with local director- Examined unit’s expenditure records to verify validity of proof documents and the expenditure policy

• 

  Jeunesse Global

  Feb 2015 - Jul 2015

  Product and Customer Representative

  • Ensure customer renewals & retention, and minimize customer churn• Develop and implement strategies to maintain high customer retention rates.• Identify and address potential issues that may lead to customer churn.• Identify opportunities for upselling and cross-selling products/services to existing customers.• Collaborate with sales and marketing teams to support business growth initiatives.• Serve as the voice of the customer within the organization to ensure their needs and feedback are considered in decision-making processes.• Foster strong relationships with customers to understand their long-term goals and challenges. Show less

• 

  Blibli.com

  Jul 2015 - May 2021

  • Acting manager for 5 offline-sales warehouses, oversaw demand supply products and supply chain operations to ensure timely and efficient bill-of-material production, warehousing, local-international distribution, and return-aftersales of products.• Continuously review to aid efficiency, add value and reduce costs as well as delivering continuous improvement initiatives.• Coached, managed, and developed warehouse staff and operation leaders to optimize performance and meet KPIs through Kanban dan Six Sigma. Collaborate with other departments to align supply chain strategies with market project demand.• oversaw supplier relationships, negotiating contracts, and ensuring vendors meet performance and compliance standards.• Conceived and launched system BOPIS (Buy Online Pick-up In Store) of Blibli Instore and POS for Blibli offline store/bazaar. Show less • Acting manager for 3 offline-sales warehouses, supervised inventory and logistics to ensure timely and efficient support• Strategically plan and manage logistics, warehouse, and distribution• Managed team to verify and reconcile daily cash and credit entries of offline events and bazaars• Managed 2-5 teams of 75+ workers of preparing-running-closing events and bazaar• Coached, managed, and developed warehouse staff and operation leaders to optimize performance and meet KPIs through Kanban dan Six Sigma. Collaborate with other departments to align supply chain strategies with market project demand.• oversaw supplier relationships, negotiating contracts, and ensuring vendors meet performance and compliance standards. Show less

  • Supply Chain Management - Offline Lead

    Jan 2017 - May 2021

  • Supply Chain Development Strategist

    Jul 2015 - Jan 2017
• 

  PT Sinau Akasha Indonesia

  Apr 2016 - now

  Co-Founder, Executive Director

  • Developing and implementing strategies aiming to promote the company’s mission• Creating complete business plans for the attainment of goals and objectives• Act as the public speaker and public relations representative of the company in ways that strengthen its profile• Reaching out to the public to deliver the message of the company’s commitment to social responsibility

• 

  Daikin Indonesia

  Jun 2021 - Mar 2022

  Head of Sales and Business Development

  • Mentored the sales engineer team to acquire new clients and meet aggressive growth targets while maintaining existing clients for seamless project execution and repeat business as well as build and grow key accounts in the country.• Supervised overall sales activities include market research, pitching, and analysis of sales and marketing trends. • Launched a new product line-up in collaboration with the product engineer section. Achieved seven figures [USD] from a new project in Q2 FY’21 and set a new costing-price to increase 7% profit margin. Show less

• 

  Zoomcar

  Mar 2022 - Aug 2024

  • Consolidated business analysis to a demand supply strategy and market cap growth plan through CRM, BTL, and social media.• Orchestrated B2B and O2O account and strategic partnership plans to achieve sales targets and foster accounts growth.• Managed the overall performance and relationship with the BPOs of call center agents, fleet sales executives, and car technicians to achieve agreed-upon metrics and standards.• Developed strategies to improve product import and supply chain efficiency via Kanban and foster a continuous improvement through DMAIC Six Sigma.• Managed international suppliers (India, Lithuania, & China) and foster good business alliance partnerships, delivery, payment, and dispute resolution.• Orchestrated quarterly and yearly operations P&L for Indonesia market supply and demand to the board of directors. Show less

  • Senior Manager – Supply Chain Management and Growth

    Dec 2022 - Aug 2024

  • Supply Chain Operations Manager

    Mar 2022 - Dec 2022
• 

  PT Berlian Artha Label

  Sept 2024 - now

  Business Project Manager

  • Managing go-to-market planning, encompassing in-depth new product development through Scrum, insightful research analysis, and the creation of compelling value propositions business plan deck for new market launches• Drive various project timelines & Milestones and Sprints from account management to post-event activities as well as initiate internal project legal and administrative compliance tasks• Arranging business growth report and plan to the directors against budgeted plans and roadblocks Show less