Brooks Williams

Experience

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  Department of Social Services - Mecklenburg County Gov't

  Dec 1999 - Sept 2004

  Information Systems Specialist

  >Field Services Team Leader>Technical Lead for Windows XP Migration Project>Coordinated Field Services Team Offsite Support Schedule>Tested & Implemented MS Software Update Services (WSUS)>Created & Deployed Desktop/Laptop Images using PowerQuest Drive Image & Norton Ghost>Setup, Configuration, & Monitoring of network printers using HP Web JetAdmin Software>Novell Netware & ZenWorks Administration

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  United Rentals

  Sept 2004 - Sept 2007

  PC Support Rep

  >Assisted in 24x7 On-Call Rotation Schedule>Setup, Configuration, Troubleshoot of Blackberry Mobile Devices>Blackberry Enterprise Server Administrator 4.x>Cisco VPN setup for Branch Managers, Sr VP’s, & Salespeople>Sprint & Verizon Aircard configuration for Branch Managers, Sr VP’s, & Salespeople>Provided Tech Support for 2 weeks for Executive Staff at Corporate Office in Greenwich, CT

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  Charlotte-Mecklenburg Schools

  Oct 2007 - Jan 2012

  Systems Engineer

  >Project Management/Coordinator of 15 Schools in South Charlotte/Ballantyne Area for hardware & software deployments>Symantec’s Altiris Deployment Solution>Training & Support for Apple iOS, Blackberry, & Android Mobile Devices>Mentoring & Training of Technology Contacts in schools of best IT Practices and Help Desk Reporting Procedures>Monitor Hyper-V Virtual Environment for Windows Server 2003 & 2008>Monitor Active Directory Accounts & Permissions>Network Support for Cisco & Nortel Switches>Monitoring of Nortel Wireless Access Points using WLAN Management System Software (WMS)>Monitoring of Cisco Wireless Access Points using Network Control System (NCS)>Installation of Cisco VoIP devices in Offices>Troubleshoot/Diagnose/Repair of Windows XP, Office 2003/2007 Pro & Interactive Whiteboards (Smartboards & Promethean Boards)>Laptop & Tablet Configuration & Support>Toshiba eStudio MFP Series Configuration & Support Show less

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  Accenture

  Jan 2012 - Sept 2018

  IT Systems Administrator

  >Site Lead for Asset Tracking/Reconciliation of Desktops, Laptops, Servers, & Network Equipment using FlexNet Software Asset Manager by Flexera>Mobile Device Management (MDM)/InTune/AirWatch Support for Smartphones>Installation and setup of Office 365 Pro Plus>Installation and setup of OneDrive for Business>Support of VMWare & Citrix environments for client connectivity>Remote support using Skype for Business 2016>Conduct meetings and sharing of files using Microsoft Teams software >Project Management in the deployment & training of Windows 7 Enterprise desktops & laptops>Project Management for File Transfers to sFTP (Secure File Transfer Protocol) Servers>Project Lead for Virtualization, configuration & deployment of Symantec Endpoint Protection Manager to Desktops>Project Lead for Virtualization, configuration & deployment of Lansweeper Network Inventory & Asset Management Software>Lead Technical Expert for Imaging of Desktops & Laptops using BartPE>Accenture imaging of desktops & laptops using WDS and MDT>Responsible for tracking Change Controls for port configurations on Cisco Switches>Switch Port Control in reference to VLAN changes and port security>Administration of Accounts & Security Groups in Active Directory, FTP, & SharePoint Servers>Remote Support for Cisco VPN Client users using Microsoft Office Communicator 2007 R2 & Lync 2010 >Configuration & Deployment of Authenex ASAS VPN Tokens (Authenex Strong Authentication System)>Monitoring & Administration of Symantec Backup Exec 12.5 for Dell PowerVault Tape Backup Server>Configuration & Training of Windows Bitlocker Drive Encryption on Windows 7 Enterprise Laptops>Ticket Resolution using ServiceNow Ticket System>Ticket Resolution using Remedy Ticket System v7.6.04>Configuration & Support of Panasonic IP Security Cameras & Network Video Recorder Show less

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  Wells Fargo

  Dec 2018 - Nov 2020

  IT Project Coordinator

  >Project member responsible for tracking upgraded network devices in 5800+ retail branch locations using Microsoft SharePoint>Tracking of Cisco Catalyst 9200 & 9300 network switch upgrades using Excel and SharePoint Site>Scheduling and tracking of install issues for NVR & IP Security Cameras in retail branch locations>Coordination of decommissioning of Cisco Catalyst 2960 network switches using third-party vendors>Coordinating and tracking of RMA (Return Merchandise Authorization) of Cisco Catalyst 9200 & 9300 switches>Team member of HP Multi-function Printer Refresh Project for 200 Wells Fargo Advisor & Home Mortgage Sites>Submitted requests to assign static IP addresses and printer hostnames for new printers>Managed fax line installs, moves, and cross-connects for HP Multi-function printers>Submitted requests to remove static IP addresses and printer hostnames from decommissioned printers >Coordinating decommission and disposal of end-of-life printers and fax machines using third-party vendors Show less

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  Humana

  Mar 2021 - now

  • Sr. Technology Lifecycle Management Associate

    Jul 2023 - now

  • Technology Lifecycle Management Associate

    Mar 2021 - now