Venkatesh K S

Experience

• 

  Saint-Gobain

  Jul 2012 - Mar 2013

  Server Administrator

  L1 Monitoring - Server/Network Devices

• 

  Cordex India Private Limited

  Apr 2013 - Jul 2015

  Network Engineer

  Server Monitoring, Data center Visit , Progress Tracking

• 

  Tata Communications

  Jul 2015 - Nov 2017

  Senior L2 Network Security GSMC L2 Network Security Engineer - Firewall/Proxy

  • Senior Technical Associate

    Jul 2017 - Nov 2017

  • Technical Associate

    Jul 2015 - Jun 2017
• 

  Zscaler

  Nov 2017 - now

  • Dealing with escalations from level-1 engineers and take up fresh cases for critical customer accounts• Daily cases include issues related to non-working internet,non-working websites and applications, network slowness, Virtual Private Networks (VPN), Generic routing encapsulation (GRE) ,HTTP, HTTPS, DNS and proxy troubleshooting• Work on authentication mechanisms like SAML, Active Directory• Configuring and troubleshooting Data leakage prevention (DLP) and file type control• Helping customers to configure IPsec and GRE from their on-premise firewalls or routers towards Zscaler• Take wireshark captures on Zscaler data center nodes to analyse issues• Troubleshooting on ZEN nodes/ZEN DCs• Troubleshooting on URL based Policy involves (URL Filtering Policy and Cloud App control Policy WEB2.0) issues for user and location based traffic forwardingEngaging with customer to troubleshoot complex security/network problems• Performing in-depth diagnostics and troubleshooting using networking tools• Reproducing customer issues, Interface with Engineering, Product management and cloud operations and assist the customer with testing new tools and patches•Prioritize outstanding customer issue and assure timely resolution•Manage customer satisfaction for the Zscaler product family•Incident and Escalation handling/management•Cross-functional team engagement for critical Incidents/Bugs/ERs•Deploying Zscaler Product during Implementation phase•Building good-will, trust and confidence with Customer•Good at understanding Customer business problems and provide technical solutions Show less

  • Technical Lead

    Apr 2022 - now

  • Escalation Engineer

    Apr 2021 - Mar 2022

  • Product Support Engineer

    Nov 2017 - Mar 2021