Akeen Jarrett

Experience

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  Morguard

  Aug 2013 - Jan 2015

  Mall Administrative Assistant

  ∙ Filing important documents, such as reports, meeting notes, emails, and letters.∙ Processing and filing invoices.∙ Overseeing office supplies and services, including restocking supplies, setting up new hires, or creating important office forms.∙ Supporting bookkeeping and budgeting services.∙ Aiding correspondence for the office, such as emails, letters, packages, and phone calls.∙ Updating office records and databases that contain personnel, financial, and office data.∙ Ensuring availability to help colleagues and employees where necessary. Show less

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  JACK & JONES

  Jan 2015 - May 2016

  Keyholder

  ∙ Investigating market trends and offering products that would appeal to customers.∙ Addressing customers' requests, comments, and complaints.∙ Motivating employees to achieve targets.∙ Training new staff members and scheduling shifts.∙ Creating team schedules and delegating tasks to ensure proper workflow ∙ Continuously monitoring employee performance and identifying areas of improvement∙ Establishing company goals and objectives for employees, and ensuring their performance is in line with those.∙ Assessing employee performance and providing performance reviews to human resources and senior managers. Show less

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  GUESS?, Inc.

  Jun 2016 - May 2017

  Co Manager

  ∙ Overseeing associates and other store staff to ensure productivity and adherence to company policies.∙ Providing regular assistance to customers and providing troubleshooting expertise as needed.∙ Answering phone calls and responding to store-related emails and other communications.∙ Ensuring the physical location is properly maintained. ∙ Taking ownership of store sales goals and providing guidance and assistance to help meet sales goals.∙ Collaborating with management to create, implement and adhere to sales promotions and in-store directives. Show less

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  Diesel

  May 2017 - Jan 2019

  Store Supervisor

  ∙ Led a dynamic team at all points of the business, especially customer service, styling & sales. ∙ Training the staff in product knowledge, policies, job expectation, and company history. ∙ Problem-solving client issues & administering team coaching where necessary.∙ Creating a number of spreadsheets containing staffing information, targets & regional sales.∙ Conducting employee interviews & processing the necessary paperwork to finalize a new hire.∙ Providing daily organized financial goals and tasks to the staff ensuring workplace efficiency.∙ Consistently conduct numerous monetary counts during the day to verify all tills are balanced.∙ Taking part in regional conference calls, and relaying information to managers and the sales team.∙ Keeping team up-to-date with their weekly & monthly KPIs, (Key Performance Indicators).∙ Participating and leading in visual changes or reconstruction of the store as per head office directives.∙ Conducting all necessary procedures to ensure the opening and closing of the store.∙ Completing refunds, exchanges, store credits, and transfers as needed. Show less

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  NATIONAL CREDIT RECOVERY INC

  Jan 2019 - Aug 2019

  Client Escalations Manager

  ∙ Managing high-level communication with clients and internal leadership on all escalations.∙ Creating tickets, responding to tickets, and escalating tickets as necessary to the proper groups.∙ Updating and maintaining escalation process records at each stage, then reviewing and adjusting the escalation process accordingly. ∙ Deescalating high tension situations that were centered around the client's personal finance. ∙ Examining call recordings in pursuit of an appropriate resolution as per the needs of the open ticket.∙ Maintaining an up-to-date understanding and adhering to the laws of the Ontario Privacy Act. Show less

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  The Kooples

  Aug 2019 - Jul 2022

  Store Supervisor

  ∙ Led, planned and executed large floor changes as per store directives or by personal creative design.∙ Mentoring, and motivating team members to help drive sales through exceptional customer service. ∙ Reviewing and updating the monthly progress of the store in order to properly lead in-store targets. ∙ Manage all aspects of visual merchandising. ∙ Staying up-to-date with detailed knowledge of new and existing products. ∙ Driving the business forward by creating trendy, on-brand looks for in-store mannequins.∙ Showcasing new merchandise arrivals in window display through creative styling.∙ Evaluating employee performance and identifying hiring and training needs.∙ Achieving store financial targets and implementing new and existing loss prevention procedures.∙ Interviewing, supervising, and developing new staff members.∙ Assisting the management team in organizing, planning, and implementing merchandising strategies.∙ Ensuring store schedules and objectives are met by employees.∙ Acting as our store’s representative and setting an example for our staff.∙ Monitoring available merchandise throughout the day and adjusting in-store product flow accordingly. Show less

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  JACK & JONES

  Jul 2022 - Jan 2023

  District Visual Specialist

  - Supervising 8 stores in Ontario, four of which were the Top Doors of the province. - Create different floor plans for the stores in the district to help ensure proper product rotation. - Partner closely with the Store Managers to ensure effective execution in regards to density, replen, and size availability upon my store visits. - Lead, motivated and trained store teams to interpret and execute visual merchandising directives and plans.- Supported the stores on bi-weekly mannequin changes and in-store floor flips- with strong attention to detail in styling, composition, and lighting.- Review and approve floor plans and mannequins prior to directive execution. - Provide guidance to store teams on areas of opportunity while highlighting success.- Partner with the local retail team (District Manager, Store Managers, Sales Ambassadors, and Stock Associates) to drive top-level execution of VM strategy and promote strong sales results. - Partner with the store team to achieve visual merchandising objectives by working routinely to coordinate merchandising plans, feedback action plans, and small fixture updates.- Assist the Visual Team with additional projects such as conferences, new store openings, renovations, pop-ups, special window installations, etc.- Help the store team to grow their visual expertise and improve the overall visual presentation. - Identify areas of opportunity and partner with DM to create an action plan and a training initiative for the necessary stores. Show less

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  The Kooples

  Apr 2023 - Jan 2025

  - Manage the visual standards of stores in Ontario and support different locations in North America.- Conduct weekly meetings with the VM Director and Country Manager, outlining changes, competitors and success during the week.- Reviewing online visual submissions of locations in North America, and giving feedback on areas that require improvement. - Lead product knowledge and training meeting between stores, highlighting new collections, visual standards and product composition. - Training the Ontario teams in sales, client services, visual styling and retail operations. - Oversee and maintain a detailed account of marketing and promotional campaigns for synchronicity with head office. - Promote members of the team to positions of management through development training and observation.- Communicate effectively with collaborators, Ie.,SHOPTHING, to ensure seamless and profitable results during our live events. Show less

  • District Visual Captain | Assistant Store Manager

    Nov 2023 - Jan 2025

  • Visual Merchandising Specialist

    Apr 2023 - Nov 2023