Palash Chatterjee

Experience

• 

  Supreme Telecommunication Private Limited. (Nokia Care)

  Jun 2004 - Dec 2004

  Service Engineer

  Entry level screening, Software Update and hardware repair for Nokia mobile handsets.

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  Indian Telephone Industries Limited(A Govt.Of India Undertaking)

  Dec 2004 - Jan 2006

  Assistant Executive Engineer (Contract)

  All the sensitive army nodes are complected by ASCON-III (Army Static Communication of Network) and supported with large capacity NLD, ILD trunks of its own (PSTN, Fiber & Satellite). I was responsible for -- Integration, Operation & Maintenance of Hi-path (ISDN) switches, ATM (HiD3100/3400) switches & Satellite (ViaSat), incorporated with E&M, ISDN BRI & PRI, LAN, CEB, UFR, STM1/4, E1/T1, E1/E3 etc.- Leading ASCON operations as a PSU (ITI) representative in “3-Corps-Engineering-Signal-Regiment” at Eastern command (Indian Army) for 1 year- Besides, Up-gradation, Maintenance & Troubleshooting of OCB-283 & TAX switches installed in BSNL NE main exchanges Show less

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  Sasken Network Engineering Ltd

  Jan 2006 - Apr 2007

  Field Implementation Engineer

  Deployment with "Hutchison Swap and NDI project" as a field implementation resource with Nokia India - - Commissioning, Integration & A/T of Nokia BSC3i, TCSM2E/3i, MSCi- Rendering support for integration, change-delivery, swapping of BSS and Switch network elements- Coordinating network optimization (Modifying different radio-network parameters to meet required KPI)- Integration of BSS Network Elements in OSS RC3.1 (Creation of X.25, IP etc from OSS end in UNIX environment)- Migration & Re-parenting of BSCs in new MSC/TCSM- Augment/Re-arrangement plans of new or existing Trunk Groups, E1s etc. to avoid the overflow & congestion - Analysis of ISUP, MAP Protocols and diagnose the problem in initial level.Working Platforms – DX200, X-Term, RNW (Net-Act), Network-Doctor, Reflexion, Citrix, CM, Report Builder etc. Show less

• 

  Ericsson

  May 2007 - now

  Working as Business Development Manager for Service Area Support which incorporates -- Solution development for various Business Process Automations (Process Automation Champion) - Analyzing Customer Network and Business issues to prepare Impact Analysis Report- Project Management for Preemptive Support services including Technical solution development- Pre-sales and Sales support with Business Opportunities evolved from Support unit- Design pertinent solution and assisting development and delivery of the same for various services - Driving Delivery Transformation using Agile ways of working- Driving Knowledge Harvesting and turning them into salable assets using Agile ways of workingExt. Certifications - eTOM, PRINCE2, ITILv3, TOGAF9.1, JIRA AgileBesides -- I am constantly updated with Cloud offerings from AWS and Azure for hosting several VNFs applicable my domain of expertise. I attend seminars, conferences, webinars etc. hosted across cloud Industry - I am re-skilling with 5G technology acquaintances from various sources and studies- Practicing data science from the purview of Analytics using several applications- I am active subscriber of several Analyst reports e.g ABI Research, Lightreading, TMForum, OpenGroup etc and contribute time to time whenever feasible- I am active member of several NGOs and participate in healthcare and technology awareness drives Show less Working as solution architect cum technical driver for RAN projects with RLAM (Mexico).Primary deliveries includes -# Ericsson Wi-Fi network deployment (Bel-Air) with TELMEX# WCDMA network expansion with new EVO 8200 Controller for TELCEL and Telefonica# New feature implementations with GSM network for TELCEL# Corroboration with GSC - Mexico for competence build-up# Following up with GCH and PLM for expedition of ongoing issues# IP competence development amongst my team by means of certifications Show less - Integration of EVO Controller (8200/8100)- Hardware swap and migration for SPB4/SCB-TF/GPB75 (RNC 3820 R1 -> R1.1 -> R2) and cabinet expansion- Delivering WRAN SWDP projects for softwares P5/P6/P7/W10/W11/W12 for customers across the globe as Technical Coordinator- Cold-start and FI of RNC3820/3810 and EVO8200 with W10/W11 and W12 software level with feature testing (FTOL) independently- Integration, Migration, Rehoming, Critical-Upgrades, Redeployment and various network activities for RAN nodes- Global CSR handling with emergency support and HOT-CSR for RAN. Coach for PRIMUS and having 20+ SCS with high usage count Show less - Troubleshooting issues and exigencies incorporated with Ericsson AXE (GRAN) and CPP (WRAN) nodes- Carrying out and supporting network activities viz. Swap / Migration / Change-Over / Upgrades / Re-deploy etc- Recovery of BSS nodes during emergencies (APZ 21230 /33 /33C /55, APG40 /43, AXE-810, BYB-501)- Delivering hand-hold training & guidance to the local support team and building team competence & coordination- Educating, documenting and releasing solutions, tricks, remedies etc with team members as Coach- Regular customer-meet along with SDM for CSR review, Activity & Resource planningAchievements:- Special appreciation and Recognition from MU-INLK for rendering imperative BSS system support during swap operation in Vodafone-Kolkata.- Special appreciation along with Ericsson ACE award from CU Spice-Nepal (TeliaSonera) for writing power-saving OPS script- Recognition with Ericsson-Ace award for upgrading WRAN (RNC, RBS) nodes in BSNL without escalations Show less - Troubleshooting issues and exigencies incorporated with Ericsson AXE nodes- Carrying out and supporting network activities viz. Swap / Migration / Change-Over / Upgrades / Re-deploy etc- Rendering support for multi-vendor integration & re-deployments (Nokia Equipments)- Demonstrating customer with RCA for deepened issues, new network activity plans, automated O&M procedures etc.- Being local BSS Support SPOC for Bharti-South network (AP, KA, TN, KK)- SPOC for disaster-recovery, node-change and handling critical issues with APG40 nodes with-in all ELS groups Achievements:- Recognition with Ericsson-Innovator award for swapping Nokia BSS nodes without support from vendor- Recognition with Ericsson-Ace award for upgrading APG40 nodes in Bharti with least escalations Show less

  • Solution Architect Senior

    May 2016 - now

  • Solution Architect - Senior

    May 2013 - Apr 2016

  • Services Engineer - Senior

    Apr 2012 - May 2013

  • Services Engineer - Experienced in CA Access (WRAN)

    May 2010 - Mar 2012

  • Senior Support Engineer

    May 2009 - May 2010

  • Support Engineer

    May 2007 - Apr 2009