Jeff Kloth

Experience

• 

  Hadley's Office Supply

  Jan 1989 - Jan 1993

  Field Engineer

  · Specialized in electronic typewriters· Maintained and replenished a parts inventory· Serviced fax machines, calculators, paper shredders, cash registers, etc., including field service and customer inquiries

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  Wausau Computer Products

  Jan 1993 - Jan 1994

  Computer Technician

  · Set up computer equipment and installed software· Processed warranties and assisted customers with questions/concerns over the phone

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  Office Technology

  Jan 1993 - Jan 1993

  Warranty Processor/Equipment Repair

  · Processed warranty documents· Liaison with manufacturers

• 

  Digital Equipment Corporation (USA)

  Jan 1995 - Dec 1997

  Multi-vendor Desktop Service Engineer

  · Serviced desktop PC's, servers, printers and network equipment· Performed troubleshooting of concerns with customers· Processed requisitions for billable and warranty calls· Maintained a parts inventory· On-call after hours, weekends and holidays as agreed upon with other technicians· Covered central and northern Wisconsin and part of the Upper Peninsula of Michigan

• 

  RMM Solutions Inc. (Acquired by New Era Technology 2022)

  Jan 1998 - Oct 2003

  Service Technician

  • Service desktop PC’s, laptops and printers• Perform troubleshooting of concerns with customers• Process requisitions for billable and warranty calls• Set up computer equipment and install software • For two extended periods, outsourced to Wausau Insurance/Liberty Mutual’s Technical Response Center doing on-site and remote software support for PC’s and laptops• “Excellence Award in Service” 2001 Award Winner

• 

  Ministry Health Care

  Oct 2003 - Oct 2014

  · Oversee day to day operations of Desktop Support · Provide support for Support Technicians; train new departmental staff· Maintain staffing coverage and on-call schedule · Assist in interviewing candidates for departmental vacancies· Serve on project teams including, but not limited to: EHR Desktop, MHC POS Payment · Support wireless laptops, tablet PC's and desktops· Set up computer equipment and install software· On-call for desktop support after hours and weekends on rotating schedule· Process warranty repairs for multiple vendors· Maintain spare parts and replacement parts inventories· Implemented an asset tracking Quick Base for the IT SSO Asset Tracking Quick Base Show less · Oversee day to day operations of Desktop Support · Provide support for Support Technicians; train new departmental staff· Maintain staffing coverage and on-call schedule · Assist in interviewing candidates for departmental vacancies· Serve on project teams including, but not limited to: EHR Desktop, MHC POS Payment · Support wireless laptops, tablet PC's and desktops· Set up computer equipment and install software· On-call for desktop support after hours and weekends on rotating schedule· Process warranty repairs for multiple vendors· Maintain spare parts and replacement parts inventories· Implemented an asset tracking Quick Base for Saint Clare's Hospital and was on the development team for the IT SSO Asset Tracking Quick Base Show less · Primary support contact during startup phase of Saint Clare's· Primary contact for wireless connection issues at SCH· Primary contact for QS, RALS and Lastword at SCH· Point of contact for printer contract and troubleshooting· Implemented bar code labeling for tracking of IT assets· Support wireless laptops, tablet PC's and desktops· Set up computer equipment and install software· On-call for desktop support after hours and weekends on rotating schedule· Process warranty repairs for multiple vendors· Maintained spare parts and replacement parts inventories Show less

  • Supervisor, Support Technician for the NorthCentral Region

    Feb 2010 - Oct 2014

  • Lead Support Technician IT SSO

    Jan 2007 - Feb 2010

  • Desktop Support Technician

    Jan 2005 - Jan 2007

  • Hardware Support Technician

    Oct 2003 - Jan 2005
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  D.C. Everest Area School District

  Jun 2015 - Jun 2018

  System Support Technician
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  TEKsystems

  Sept 2018 - Oct 2020

  System Specialist
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  Aspirus Health

  Oct 2020 - now

  Information Technology Analyst