Tyler Sullins

Experience

• 

  California Baptist University

  Sept 2009 - Aug 2020

  - Manage EMV implementation project including hardware rollout, PCI documenation/compliance, network diagramming, and training- Oversee proper management & use of over 50 POS terminals- Manage access control, including servers, policies, hardware implementation, and campus-wide safety measures, such as emergency lockdowns- Effectively communicate sensitive security information to necessary parties without compromising campus safety- Implement pay-for-print solution across multiple locations on campus with the WEPA print solution- Provide around the clock tech support for access control, campus ID cards, and credit/debit transactions- Facilitate & maintain quality business relationships with our vendors, such as Blackboard and VeriFone- Assist in creating ID card templates- Oversee implementation of contactless (NFC) ID cards for all students/staff/faculty- Create documentation for all of the above processes Show less Responsible for assisting 500+ faculty, staff, and students in day to day technical needs. Deployment and management of end user computer systems. Train and manage student technicians in customer support, virus removal, software installation, copier & computer troubleshooting - Tier 2 support of computer system issues- Manage multiple labs with 50+ OS X and Windows computers (Storage Server Connection, Software Installation/Maintenance)- Obtained Apple Certified Macintosh Technician Certification- Create forms and procedures to better manage incoming computer issues Show less

  • Assistant Director of University Card Services

    Jun 2015 - Aug 2020

  • Customer Support Analyst I

    Nov 2012 - Jun 2015

  • Computer Technician / Graphic Designer

    Sept 2009 - Nov 2012
• 

  Effortless Office

  Aug 2020 - Aug 2021

  Service Delivery Lead

  Led a team of four support engineers through daily support requests, projects, client onboarding, and internal process improvement efforts. Regular interaction with client C-Suite to plan and implement technologies and workflows, improving overall technology posture.- Managed majority of technology functions for 20+ companies with 1,000+ employees- Recommended local hardware focused on virtual offerings- Collaborated with three other teams of similar size & caliber to improve overall processes for Effortless OfficeManaged 1,000+ VMs, servers, local devices, and peripherals Show less

• 

  Transact Campus

  Aug 2021 - now

  Led technical aspects of remote and on-site initial installation, configuration, training and client support of Cloud POS and Mobile Ordering solutions. Participated in multi-organizational projects to meet nationwide client needs.-Custom built solutions to meet each client’s needs-Optimized existing client POS and Mobile Ordering architecture to meet rapidly changing student demands-Responded to dynamic dining environments and delivered fine-tuned POS and Mobile Ordering systems-Participated in alpha- and beta-testing technology efforts within the organization Show less Led technical aspects of remote and on-site initial installation, configuration, training and client support of Cloud POS and Mobile Ordering solutions. Participated in multi-organizational projects to meet nationwide client needs.-Custom built solutions to meet each client’s needs-Optimized existing client POS and Mobile Ordering architecture to meet rapidly changing student demands-Responded to dynamic dining environments and delivered fine-tuned POS and Mobile Ordering systems-Participated in alpha- and beta-testing technology efforts within the organization Show less

  • Project Manager

    Nov 2023 - now

  • Senior Implementation Consultant

    Apr 2023 - Jan 2024

  • Implementation Consultant

    Aug 2021 - Apr 2023