Christina McCoy

Experience

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  Howard University

  Jul 2010 - May 2012

  Administrative Assistant/Assistant Coach

  • Responsible for recruiting qualified candidates .• Reviewed talent videos to assist in choosing qualified athletes. • Worked closely with the head coach and compliance staff to ensure the team stayed within University and NCAA guidelines.• Coordinated travel arrangements for the team.• Processed expense reports.• Assisted the head coach in managing the budget and creating settlements.• Responsible for creating performance goals and managing their effectiveness.• Responsible for Leadership Training.• Responsible for leading team building activities that fostered a positive team culture. Show less

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  Radio Shack

  Aug 2010 - Aug 2011

  Sales Associate

  • Selected to be “Ambassador of the store” program and assisted manager in administrative duties.• Supervised all the details of event preparation /planning.• Increased store profitability by 10%.• Maintained daily reports for the manager in order to ensure the store was reaching its daily goals.• Set up Planograms for the entire store continually throughout the year.• Responsible for setting up new cellular plans for multiple carriers.• Worked closely with the representatives from each vendor to ensure I was informed fully of all promotional packages.• plans and any changes that may occurred. Show less

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  Vocus

  May 2012 - Nov 2012

  Lead Generation Specialist

  • Scheduled qualified product demonstrations to maximize performance based goals• Questioned prospects in order to qualify potential clientele.• Identified new prospective business opportunities and to prioritize accounts within a defined territory.• Conducted outreach to leads generated by the Marketing department.• Utilized Salesforce.com to prepare target lists for cold calling; Maintained prospect data; and Prioritized daily activity.

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  FENCHEM BIOTEK LIMITED

  Dec 2012 - Jan 2014

  Account Manager

  • Managed multiple, million dollar accounts nationwide.• Responsible for managing new projects in the US Market.• Reviewed and set meeting agendas with potential customers nationwide.• Directed meetings with the procurement team of potential customers.• Utilized several different search engines to generate qualified leads (Manta, Thomasnet, Hoovers, etc.). • Collaborated with my team lead in China to develop strategic pricing for targeted customers.• Negotiated quarterly and annual contracts between customers and all levels of company management.• Utilized proactive conflict resolution strategies to meet customers’ needs between Headquarters and local US offices.• Scheduled strategic travel plans to visit key customers and close major deals in the US and overseas. Show less

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  The National Society of Collegiate Scholars

  Feb 2014 - Mar 2016

  • Facilitate the growth of NSCS through member recruitment and engagement processes, growing on-campus relationships, as well as professionally developing the coordinators on the Member Engagement team.• Oversee the development, planning and execution of all NSCS programs, events and scholarships to ensure increased attendance rates and overall engagement.• Identify and implement integrated opportunities to improve and align organizational strategies, policies and practices.• Supervise four regional managers and one program.• Recruit and secure speakers for programs and events on a local and national scale.• Collect and analyze membership numbers and statistics on programs to ensure maximum results.• Responsible for reviewing and approving all accounting documents for the Member Engagement team.• Create content and materials for programs that will be executed on more than 300 campuses nationwide and Puerto Rico.• Develop new programs that are executed on more than 300 chapters in the United States and Puerto Rico. Show less • Responsible for all aspects of officer board development, chapter management, member participation and chapter administration status.• Managed and oversee 60 college chapters in the NE region.• Worked as a liaison between our National Office and 300+ officers providing daily administrative support.• Developed and implement strategic plans to strengthen membership and campus standing at all chapters. • Exceeded member participation and recruitment benchmarks set by the Executive TEAM. • Oversaw a variety of chapters including 4 year, Online and Community College Chapters.• Communicated regularly and intentionally with chapter officers via phone, e-mail, social media outlets and other means of technology. • Traveled to chapters for a variety of work including, national representation, campus and administration issues, and general chapter support. • Supported and manage the National Leadership Council. • Developed and maintained content for 40+ different training sessions for our leadership training during our leadership conference.• Utilized Sales Force to maintain all internal and external records. Show less

  • Manager, Member Engagement

    Jun 2014 - Mar 2016

  • Member Engagement Coordinator

    Feb 2014 - Jun 2014
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  Zignal Labs

  Mar 2016 - Oct 2018

  Customer Success

  Customer SuccessZignal LabsFounded in 2011, Zignal Labs is a realtime, cross media story-tracking platform. We enable clients to quickly spot trends, see relevant stories unfold, and take action. Our team is comprised of experts from analytics, communications, and information technology industries. We have offices in San Francisco, CA and Washington, DC.

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  Qlik

  Nov 2018 - Oct 2023

  • Senior Customer Success Manager

    Mar 2021 - Oct 2023

  • Customer Success Manager

    Nov 2018 - Mar 2021
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  Icertis

  Oct 2023 - now

  Senior Manager Customer Success