Arlyn Goodwin

Experience

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  Discover Financial Services

  Sept 1995 - Jun 2006

  Responsible for managing a team of exempt Instructional Designers and Facilitators to develop and deploy various training initiatives across four customer service call centers to support customer servicing, policy changes, sales, and support of new product launches. Additional responsibilities include; conducting extensive organizational needs analysis, developing and evaluating training resources for exempt and non-exempt employees, and negotiating / managing contracts with external vendors. Primary responsibilities included leading a team of 10-16 exempt training specialists who developed and delivered training to 2500 plus call center employees. Additionally responsible for assessing the Center's training needs for the development of new employees, developing, evaluating and recommending training resources based on needs analysis, negotiating with external vendors for goods and services, measuring the outcome of training programs offered. Responsibilities included; assessing the Center's training needs for exempt leadership development, consulting and coaching for improved performance, design and facilitation of leadership courses based on identified development needs, evaluating new and existing training resources, and making appropriate recommendations to management. Responsible for leading a team of 16-18 non-exempt employees. Contributions included; employee development, writing and administering monthly and yearly performance evaluations, evaluating work processes with a focus on reducing costs, and interacting with diverse individuals in a manner that motivated individuals to achieve extraordinary individual, team and organizational business results.

  • National Curriculum Design Manager

    Jun 2000 - Jun 2006

  • Training Manager

    Oct 1999 - Jun 2000

  • Leadership Development - Training Specialist

    Oct 1997 - Oct 1999

  • Cardmember Services - Unit Manager / Team Leader

    Sept 1995 - Oct 1997
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  American Express

  Jan 2008 - Jan 2018

  Leads a virtually global team responsible for assessing learning needs, developing & managing learning & performance management solutions, and designing implementation and measurement strategies for 65,000 plus internal employees at a global level. Additionally responsible for the delivery of training strategies and solutions for approximately 215 external Issuing and Acquiring globally disbursed banks that enable Partner banks to successfully transact on the American Express Global Network. Consults with internal and external partners, Executive C-Suite Leaders, Enterprise Training & Development leaders, Human Resource Partners, and Business Unit learning leads to deliver scalable, relevant, innovative and effective programs to employees worldwide. Specialties: Leadership Development | Talent Management | Employee Engagement | Project and Process Management | Performance Management | New Employee Onboarding | Compliance and Regulatory Training| Sales Training | Customer Service | Assessments | Vendor Relations Show less

  • Director of Global Learning and Performance - Design and Development COE

    Nov 2010 - Jan 2018

  • Training Manager - Global Network Business / Global Network Services

    Jan 2008 - Nov 2010
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  Bloom Team Realty LLC

  Feb 2018 - now

  Real Estate Agent

  While I am waiting for my dream job leading the learning and development training function for a global organization where my real passion lies, I am dabbling in supporting home buyers and sellers in buying or selling their dream homes.Interested in buying or selling? Contact Me @ ArlynCgoodwin@yahoo.com

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  American Express

  Jun 2019 - May 2020

  Director Of Training

  Contract Work - Develop a short and long-term training strategy. Engage in all aspects of user experience learning for American Express Global Network Services (AEGNS) including; gathering and understanding business and user needs to provide an assessment and proposal for capability planning, tool development, and training delivery that will be a requirement for all American Express Global Network Services Participants. The assessment and evaluation will produce a proposed outcome that blends business needs with customer needs while recommending appropriate media type, innovation, scalability and sustainability for the AEGNS learning tools and training process. Cost Benefit Analysis with a mid to long term view should prove the value of the proposed recommendation to American Express business and operational leadership. Show less