Lorenzo Williams

Experience

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  Verizon

  May 2007 - Oct 2008

  Assistant retail Sales Op

  Conferred with customers to ascertain their specific preferences and requirements, including bill overviews, technical service, problem solving and constant telephone contact. Qualified customers for various plans and products by addressing their concerns and needs helping them to determine the match that satisfied the customer. Renewed service contracts and resolved customer issues, problems and complaints. Analyzed and compared revenue and expenditure data to identify current or potential budget problems. Effectively delivered post-sale care services, exceeding clients' expectations in a cost-effective manner. Obtained significant business by delivering presale presentations to demonstrate new phone features. Consistently attained top sales ranking in the district for spiffs and customer recognition. I independently prepared monthly, quarterly, and annual accounting on expenditures and revenues of accounts for management review and approval. Show less

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  SureWest Communications

  Jan 2010 - Sept 2010

  Direct Sales Representative

  Excelled in a quota-based environment while possessing excellent interpersonal skills, allowing effective interaction with customers and colleagues of all demographics. Conferred with customers to ascertain their specific preferences and requirements, including bill overviews, technical service, problem solving and constant telephone contact. Qualified customers for various plans and products by addressing their concerns and needs helping them to determine the match that satisfied the customer. Renewed service contracts and resolved customer issues, problems and complaints. Effectively delivered post-sale care services, exceeding clients' expectations in a cost-effective manner. Obtained significant business by delivering presale presentations to demonstrate new phone features. Consistently attained top sales ranking in the district for spiffs and customer recognition. Often earned attendance of the month recognition. Recognized by supervisors and peers for exemplary performance and professionalism. Independently prepared monthly, quarterly, and annual accounting on expenditures and revenues of accounts for management review and approval. Show less

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  Heald College

  Mar 2011 - Jan 2012

  Admissons Advisor

  I scheduled and conducted interviews with potential students that had expressed interest in the college. I would actively listen to the needs, desires, goals and objectives of the potential students to make the best-suited recommendation in programs. Introduced and provided information about the college to promote a comfortable learning environment to the student through presentation and tour of the facility. Provided follow up contact with students during the enrollment process and 30 days after they have started school to insure clear expectations are set, encourage the student of their decision, and that the students needs and questions are being addressed by the appropriate department. Accurately and successfully uphold enrollment standards by complying with related government regulations and standards of accreditation. Observed and adhered to all company policies and best practices while using judgment and discretion in decision making. Problem solved based upon the companies practices and procedures. Met and exceeded all expectations of the company consistently through observations and knowledge testing. Developed yearly work plans based on goals and objectives for the office, monitored activities to meet deadlines, and kept Executive Management informed of progress. Show less

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  American Health Care

  Jan 2013 - Jan 2014

  Benefits Integration Manager

  In this role, I am responsible for overseeing the implementation process for all assigned clients within the Client Services Department including weekly meetings with C-levels for various clients. I offer daily support to each client throughout the duration of the implementation process and account set up, while communicating feedback leading to strategic planning. I offer direct support with the evaluation of marketing needs, packaging designs, and partner with department leadership to facilitate the promotion of the company’s benefits services. I manage the integration of the benefit design service; plan operations with extensive experience in plan implementation and set up including coordination of client contracting, formulary management, eligibility management and plan design implementation while offering support with the pharmacy network and virtual inventory management programs. Show less

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  State Farm

  Jul 2014 - now

  Independent Bodily Injury Claims Adjuster

  As a claims processor and claims adjuster for State Farm assisting in casualty and auto property damage, I handle a large volume of claims in a timely, efficient and effective manner, determining general liability while implementing investigative and negotiation skills to settle high volume litigated claims in a fast paced environment. Providing the highest level of customer service and satisfaction to all customers with integrity. As a field property adjuster, I meet with policyholders in varied geographic locations to assess various property damage claims, determine a cause of loss and write estimates using claim-handling software. Show less

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  Various Companies

  Jul 2014 - Jan 2021

  Insurance Representative