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Audrey Tan

Audrey Tan

Site Support Engineer

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location of Audrey TanSingapore, Singapore

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  • Timeline

  • About me

    Power Platform CoE | Program Manager & Tech Lead

  • Education

    • National University of Singapore

      2000 - 2001
      Graduate Diploma in Systems Analysis Computer Systems Analysis/Analyst

  • Experience

    • Merrill Lynch

      Aug 2006 - Dec 2009
      Site Support Engineer

      ITIL Desktop Support for applications and servicesDeployments of application and security patches in Pac RimProject Management for regional software deployments, hardware and OS refresh and patchesServer upgrades and vendor management for hardwareBCP set up, testing and replication of applications, and drillsITIL implementation – Problem and Change management submission, calls and updates

    • Bank of America Merrill Lynch

      Jan 2010 - Jun 2010
      Site Support Engineer

      ITIL Desktop Support for investment banking

    • J.P. Morgan

      Nov 2010 - Jan 2011
      Global VDIRC Support Engineer

      Global ITIL Virtual Desktop Remote Support (VDIRC) for applications

    • Bank of America Merrill Lynch

      Aug 2013 - Mar 2014
      Site Support Engineer

      ITIL Desktop Support for applicationsOS upgrade project for front office and investment banking

    • BB Capital Partners Pte Ltd

      Apr 2014 - Nov 2016
      Business Manager

      Administration, Finance and Compliance

    • ExxonMobil

      Nov 2016 - Nov 2017
      Customer Engagement Engineer

      Business Engagement Consults and Projects. Worked with different business units to digitise and automate business processes using technology. Data mining, cleansing and visualisation.

    • ExxonMobil

      Aug 2018 - May 2019
      Customer Engagement Engineer

    • Chevron

      May 2019 - Jan 2023
      Digital Transformation Consultant

    • Changi Airport Group

      Feb 2023 - now
      Program Manager

      Lead a team of 7 developers and analysts (3 local, 4 offshore) to consult, consult, support and trainProgram Management - Training sessions, Workshops & Consults to engage and enable all employees on their innovation journey using low code platform, Microsoft Power Platform.Working in Agile Framework to create MVPs and Microsoft digital solutions (Power Platform, Office 365, Azure DevOps, Fabric)Digital tools used include and are not limited to: APIs, Power Query, VBA, SharePoint, AI Builder, PowerApps, Power Automate, Copilot Studio & Power BI, M365 Copilot Bizchat and its extensionsDrive product development strategies and oversee the integration of AI-driven chatbots for business automation.Spearhead training initiatives to upskill team members, ensuring alignment with cutting-edge industry standards.Value-add: Hired & trained onsite & offshore developers & onsite business analysts for Power Platform CoE. Successfully implemented agile practises with Azure DevOps, sprints, sprint reviews, sprint retros & daily stand up & stand downs. Show less

  • Licenses & Certifications